Chapter 9
Quiz yourself by thinking what should be in
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| show | Upstream portion of the supply chain
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| show | True
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| Components or parts of finished products are referred to as: | show 🗑
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| Customer relationship management systems typically provide software and online tools for sales, customer service, and: | show 🗑
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| Supply chain planning systems perform all of the following functions except: | show 🗑
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| _______ modules deal with issues such as setting objectives, employee performance management, and performance-based compensation. | show 🗑
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| show | Coordination issues caused by the merger of Scott's Miracle-Gro
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| show | True
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| The measurement of the number of customers who stop using or purchasing products or services from a company is called: | show 🗑
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| show | Demand planning
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| show | Demand-driven
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| Next generation enterprise suites use _______ and SOA to link to systems of customers and suppliers. | show 🗑
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| Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes _______ applications. | show 🗑
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| show | Social CRM
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| show | Execution
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| show | Identifying the optimal transportation mode
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| Major CRM application software vendors include Oracle, SAP, and Salesforce.com | show 🗑
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| show | True
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| Which of the following is not an example of next-generation enterprise applications: | show 🗑
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| show | Reducing information uncertainty
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| In a push-based model of SCM systems, actual customer orders or purchases trigger events in the supply chain. | show 🗑
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| Which of the following statements about enterprise applications is not true: | show 🗑
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| Inefficiencies in a supply chain are primarily caused by inaccurate information. | show 🗑
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| show | Changes the way it works to match the software's business processes.
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| Marketing modules in CRM systems would provide tools for: | show 🗑
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| A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy. | show 🗑
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| show | Planning; execution
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| show | False
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| show | Assigning and managing customer service data
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| show | Managing sales prospect and contact information
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| A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain _______ system. | show 🗑
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| ______ CRM includes customer-facing applications such as tools for sales force automation, call center and customer service support, and marketing automation. | show 🗑
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| show | Order management
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| Selling a customer with a checking account a home improvement loan is an example of: | show 🗑
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| Safety stock acts as a buffer for the lack of flexibility in the supply chain. | show 🗑
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| A _______ is a method of interaction with a customer, such as a telephone or customer service desk. | show 🗑
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| show | Enterprise software is expressly built to allow companies to mimic their unique business practices.
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| show | True
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| From your reading of the chapter's opening case, ACH Food Companies implemented new information systems in order to achieve which of the following business objectives: | show 🗑
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| show | True
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| show | False
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| show | Select the functions of the system you wish to use.
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| Which of the following is an important capability for sales processes that is found in most major CRM software products: | show 🗑
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| Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain: | show 🗑
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| Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product. | show 🗑
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| show | Salesforce automation
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| Supply chain complexity and scale increases when firms: | show 🗑
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| show | XXXXXXXXXXXXXXXXXXXXXXXxxx
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| show | PRM
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| show | True
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| show | Intranet
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| ________ Modules in CRM systems help sales staff increase their productivity by focusing sales efforts on the most profitable customers, those who are good candidates for sales and services. | show 🗑
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| show | Raw materials
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| The total time it takes to complete a business process, from start to finish, is called its ______ time. | show 🗑
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| Which of the following is not one of the four types of customers described in the case study on graybar: | show 🗑
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| show | Bullwhip
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| show | False
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| show | False
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| show | E-business suites
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| When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with: | show 🗑
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| A company's organizations and processes for distributing and delivering products to the final customers is the: | show 🗑
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| The bullwhip effect describes consistency and continuity in demand for a product as it passes from one entity to the next across the supply chain. | show 🗑
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| A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a: | show 🗑
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| Analyzing customer buying patterns is an example of: | show 🗑
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| Enterprise application vendors are now including ________ features, such as tools for data visualization, flexible reporting, and ad-hoc analysis, as part of the application. | show 🗑
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| show | Planning
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| show | Just-in-time strategy
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| Enterprise software is built around thousands of predefined business processes that reflect: | show 🗑
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| show | The internet
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| show | Pull-based
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| show | False
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| Enterprise systems include analytical tools. | show 🗑
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| Why is overstocking warehouses not an effective solution for a problem of low availability? | show 🗑
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Created by:
scottcampbell