Correct answers Quiz 11-12
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| Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce _____ | cognitive dissonance
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| Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____. | organizational citizenship behaviors
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| The three components of ______ are affective, cognitive, and behavioral. | attitudes
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| ______ has been associated with success for managers and salespeople. | extroversion
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| Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions? | emotional stability
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| Which of the following is the most common drug of abuse? | alcohol
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| Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except _____. | avoid rewarding small successes
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| Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others. | behavior
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| Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations? | develop a more formal structure with close, authoritative supervision
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| Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____. | self-serving bias
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| If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____. | reinforce the employee's positive attributes and skills
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| Which of the following is not a symptom of negative stress? | slurred speech
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| Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel? | seniority
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| Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____. | low job satisfaction
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| Organizational dimensions, the outer layer of the diversity wheel, include all of the following except _____. | ethnicity
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| The Americans with Disabilities Act requires employers to _____. | reasonably accommodate an individual's disability
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| A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of _____. | a self-fulfilling prophecy
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| People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance. | an internal locus of control
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| The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude. | cognitive
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| Job satisfaction results in stronger ______ and lower levels of ______. | organizational commitment; perceived stress
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| Even when he started his first job, Will was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Will probably has a _____. | high need for power
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| The theory under which people make the choice that promises them the greatest reward if they think they can get it is _____ | expectancy theory
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| The need for status, reputation, and recognition are part of _____. | esteem
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| Sharon has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Sharon likely has a _____. | high need for affiliation
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| An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of need? | self-actualization
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| When using goal-setting theory to motivate employees, managers should _____. | help workers understand and accept the goals
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| According to Herzberg, which of the following is an example of a motivating factor? | the work itself
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| A technician who is responsible for keeping a hospital's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash. | task significance
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| Sue is very aggressive at her job, and her coworkers complain that she often manipulates them in order to get ahead. She attempts to direct everyone, regardless of the consequences to others. Sue is expressing what type of need for power? | personal
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| Using self-determination theory to motivate employees, at Cloud9, the vice chair makes 10–20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs? | competence
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| According to Herzberg, which of the following is an example of a hygiene factor? | interpersonal relationships
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| After struggling with the accounting training, Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Peter is low on the ______ element of expectancy theory. | expectancy
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| McClelland's need for achievement corresponds most closely to _____. | Maslow's self-actualization needs
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| Joe has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. This is an example of a ______ compensation plan. | pay-for-performance
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| Which of the following is not a contingency factor in the job characteristics model? | autonomy
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| A Scanlon plan is a type of ______ compensation plan. | gainsharing
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| Research shows that simplified jobs lead to all the following except _____. | increased productivity
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| It has been two years since any employee has received a bonus at Tech Outlet, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied _____. | extinction
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| The motivating potential score (MPS) is calculated as part of using _____. | the job characteristics model
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| Victoria runs a flower shop. She recently made changes so that one employee answers phones, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for everything. | task identity
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Created by:
Josefine Hippi