| Question | Answer |
| Name all appetizers | Top Shelf Combo Appetizer
Spinach and Artichoke Dip
Southwestern Chicken Quesadilla
Spicy Jack Cheese Wedges
Southwestern Twisted Chips
Chicken Tenders
Overloaded Potato Skins
Southwestern Cheese Dip and Chips |
| How full are sauce ramekins with appetizers? | 3/4 (for dipping) |
| What are all appetizers and rolls served with? | A side plate for everyone at the table |
| Describe a chicken quesadilla | *flour tortilla filled with Cajun chicken, diced onions, Pico de Gallo, and shredded cheese
*Served with lettuce, sour cream, salsa, and sprinkled with Pico de Gallo
*fresh chopped cilantro |
| Describe the twisted chips | golden fried potato twists covered in Southwestern cheese sauce, Pico de Gallo, and cilantro |
| Describe the Southwest Queso | southwest cheese sauce topped with Pico de Gallo and served with white corn tortilla chips and salsa |
| Describe the cheese wedges | 7 fried cheese wedges filled with spicy Pepper Jack cheese, topped with parsley, and served with marinara sauce |
| Describe the spinach-artichoke dip | blend of spinach and artichokes topped with parmesan and served with white corn tortilla chips |
| Describe the overloaded potato skins | 6 loaded potato skins (butter, cheese, bacon) served with sour cream for dipping |
| What are the different varieties of chicken tenders? | Honey mustard, buffalo, and chipotle |
| Describe the honey mustard chicken tender appetizer | 5 breaded chicken tenders served with honey mustard |
| Describe the buffalo chicken tenders appetizer | 5 breaded chicken tenders tossed in buffalo sauce and served with bleu cheese dressing |
| When serving buffalo chicken tenders, what should you ask? | If bleu cheese is okay or if they would prefer ranch |
| describe the chipotle chicken tender appetizer | 5 breaded chicken tenders tossed in sweet and spicy chipotle sauce |
| When serving chipotle chicken tenders, what should you ask? | Dipping sauce |
| Describe the combo appetizer | *4 cheese wedges
*3 loaded potato skins
*3 chicken tenders
*marinara, sour cream, and honey mustard |
| What soup is served every day? | Loaded Potato and Cheese Soup |
| What are the soups of the day? | Sunday and Wednesday - chicken tortilla
Monday - peppersteak
Tuesday and Thursday - chicken harvest
Friday - clam chowder
Saturday - broccoli and cheese |
| Describe the chicken harvest soup | Creamy chicken noodle |
| Describe the loaded potato and cheese soup | *Cheese soup loaded with potatoes, garnished with shredded cheese and warm bacon bits
*Served with spoon in bowl |
| What is different (besides size and price) between the cup and bowl of potato soup? | Spoon placement and serving; cup is placed on a lined side dish with spoon on side |
| Name salads | Side ceasar
Side salad
Southern fried chicken salad
California chicken salad
Pecan chicken tender salad
California Shrimp salad
Black and bleu caesar salad
Chicken caesar
Salmon ceasar
entree ceasar |
| Which salads are signature salads? | Fried chicken
Cali chicken
Cali shrimp
Pecan chicken
Black and bleu |
| Describe the side caesar salad | Romaine lettuce blended with caesar dressing, parmesan cheese, and crutons |
| What makes the caesar side salad different from the others? | You call for it in the kitchen |
| Describe a side salad | Blend of romaine, leaf, and iceberg lettuce mixed with shredded carrots and red cabbage then topped with shredded cheese, tomatoes, cucumber, dressing, and crutons |
| Describe the fried chicken salad | fried chicken over iceberg and romaine lettuce with shredded cheese, egg, and grape tomatoes topped with honey mustard dressing |
| What should you ask if someone orders the fried chicken salad? | If honey mustard dressing is okay or if they would prefer another dressing |
| What can be changed about the fried chicken salad? | It can be grilled upon request. |
| Describe the chicken pecan salad | pecan chicken served over romaine lettuce with mandarin oranges, dried cranberries, bleu cheese crumbles, and glazed pecans topped with balsamic vinagrette |
| What should you ask if someone orders the pecan chicken, california chicken, or cali shrimp salads? | If balsamic vinegar is okay |
| Describe the Cali chicken salad | Grilled chicken served over spring mix and romaine lettuce with mandarin oranges, dried cranberries, bleu cheese crumbles, glazed pecans, and strawberries all with balsamic vinaigrette |
| Describe the Cali shrimp salad | Grilled shrimp served over spring mix and romaine lettuce with mandarin oranges, dried cranberries, bleu cheese crumbles, glazed pecans, and strawberries all with balsamic vinaigrette |
| Describe the black and bleu salad | blackened sirloin over the caesar salad with bacon, tomato, and bleu cheese |
| Describe the chicken ceasar | Grilled chicken breast over romaine lettuce with caesar dressing, parmesan cheese, and crutons |
| Describe the ceasar salmon salad | Grilled salmon over romaine lettuce with caesar dressing, parmesan cheese, and crutons |
| Describe the entree ceasar salad | Same as caesar side, just bigger |
| Name all salad dressings | honey mustard
bleu cheese
1000 island
ranch
light ranch
balsamic vinaigrette
oil and vinegar
honey french |
| What's available with pasta? | Side salad or soup (free mini dessert comes with either--not cup) |
| Name all pastas | Prime rib pasta
12 spice chicken pasta
bayou shrimp pasta |
| Describe the shrimp pasta | sauteed shrimp, peppers, tomatoes and onions over linguini tossed in a Cajun cream sauce |
| Describe the prime rib pasta | slices of prime rib with penne pasta, bacon, asparagus, mushrooms tossed in sun dried tomato alfredo sauce and garnished with Cajun horseradish sauce and crushed red pepper |
| Describe the 12 spice pasta | peppercorn chicken sauteed with garlic, peppers, and onions on linguini tossed in creamy alfredo and sprinkled with parmesan cheese |
| Name all chicken dishes | Chicken tenders
teriyaki sesame chicken |
| Describe the teriyaki chicken | marinated chicken breast thinly sliced, flame-grilled, and basted with teriyaki and pineapple sesame sauce tossed with garlic, mushrooms, peppers, and onions then served over rice pilaf |
| What's different about the teriyaki chicken? | No side available (because it's so big) |
| What should you offer if someone orders the teriyaki chicken? | Upgrade; bowl of soup or salad with free mini dessert |
| Describe the chicken tenders entree | *5 breaded chicken tenders served with honey mustard
*served with side item AND side salad or soup |
| Can you upgrade the chicken tenders side to get the free mini dessert? | No; the side salad or soup is included in the meal |
| Describe the buffalo chicken tenders entree | *5 breaded chicken tenders tossed in buffalo sauce and served with bleu cheese dressing
*served with side item AND side salad or soup |
| Describe the chipotle chicken tenders entree | *5 breaded chicken tenders tossed in sweet and spicy chipotle sauce
*served with side item AND side salad or soup |
| Name all rib dishes | Rack/half rack |
| Describe the rack/half rack | *baby back pork ribs hand-rubbed with a blend of brown sugar and secret spices then slow cooked and slathered in BBQ sauce
*served with two sides |
| Name all classic combos | Steak and half rack baby back ribs
Steak and chicken tenders
steak and grilled atlantic salmon
steak and panko-crusted shrimp
steak and shrimp scampi
panko-crusted shrimp and hand-battered cod |
| What's the side situation with the classic combos? | choice of two sides (substitute soup and salad for 70 cents) |
| List side items | french fries
smashed potatoes
rice pilaf
baked potato
broccoli
broccoli cheese casserole
loaded baked potato
asparagus
sweet potato fries
soup or salad |
| Which sides cost extra? | asparagus
loaded baked potato
sweet potato fries |
| Describe the steak and ribs | 7 oz sirloin seasoned and grilled with 1/2 rack of slow-cooked ribs slathered in BBQ sauce |
| Describe steak and chicken tenders | 7 oz sirloin seasoned and grilled with 3 breaded chicken tenders served with honey mustard |
| Describe steak and panko shrimp | 7 oz sirloin seasoned and grilled with 5 pieces of panko-crusted shrimp and cocktail sauce |
| What is panko? | Italian bread crumbs |
| Describe steak and salmon | 7 oz sirloin seasoned and grilled with lightly seasoned Atlantic salmon |
| Describe the steak and shrimp scampi | 7 oz sirloin seasoned and grilled with shrimp sauteed in garlic |
| Describe the shrimp and cod | 2 pieces of crispy Atlantic cod with 5 pieces of panko-crusted shrimp |
| list and describe meat temperatures | rare - cool red center
med-rare - cool pink center
med - warm pink center
med-well - hot slightly pink center
well - hot, no pink |
| What should you do when someone requests a meat temperature? | Repeat it back to them with a description |
| What should you do when you deliver steak? | Ask the guest to cut into the steak to make sure the temp is to their liking |
| What's the side situation with steaks? | choice of one side and soup or salad |
| Name all steaks | Louisiana sirloin
7 oz grilled top sirloin
ribeye
primetime prime rib (12/16)
fliet mignon |
| What's significant about steak presentation? | Every steak gets a steak knife under the steak at the 1 o'clock position |
| Describe the Louisiana steak | 12 oz sirloin rubbed with a Cajun seasoning blend and grilled then topped with Cajun butter |
| Describe the 7 oz sirloin | seasoned 7 oz sirloin |
| describe the 12/16 prime rib | most tender prime rib, served with au jus |
| When is the prime rib served? | Friday and Saturday after 4 and all during brunch |
| Describe the filet mignon | 8 oz filet; most tender and lean cut |
| What should you do if someone requests a med-well or well filet mignon? | Ask if it's okay to butterfly so it can cook faster |
| describe the ribeye | 12 oz ribeye full of flavor because it's the fattest cut |
| How long do the steaks age? | 2-3 weeks |
| What toppings can be added to steaks? | onions, mushrooms, Cajun butter, bleu cheese |
| Name all seafood | Cedar plank salmon
grilled Atlantic salmon
cedar plank tilapia
panko-crusted or grilled shrimp dinner
hand battered fish and chips |
| Describe the cedar salmon | 9 oz fresh salmon seasoned with lemon pepper and fire-grilled on a cedar wood plank |
| What is the side situation on seafood entrees? | Choice of one side and soup or salad (exception: fish and chips) |
| Describe the salmon | 6 oz, 9 oz, 6 oz chip, or 9 oz chip fresh and seasoned salmon that may be topped with chipotle sauce |
| Describe the grilled shrimp | seasoned and skewered grilled shrimp served on rice pilaf |
| Describe the panko shrimp | panko-crusted shrimp fried and served with cocktail sauce |
| describe the cedar tilapia | 7-9 oz tilapia seasoned with lemon pepper and fire grilled on a cedar plank |
| describe fish and chips | hand-battered cod served over seasoned fries with tartar sauce |
| What can also be added as sides even though they are not listed on the menu? | Mac and cheese and naked twisted chips |
| Name all burgers | classic burger
better cheddar bacon burger
wild west burger
grillers
grilled turkey burger |
| What side comes with all burgers and sandwiches unless requested otherwise? | French fries |
| What should you ask when someone orders a burger? | Temperature of the patty |
| Describe grillers | four mini burgers with cheddar cheese, pickle, and yellow mustard |
| describe the cheddar burger | 1/2 lb burger with white cheddar cheese and applewood smoked bacon with setup |
| What's a setup? | Lettuce, pickles, tomato, onion |
| Describe the wild west burger | 1/2 lb burger with Moterey Jack cheese with applewood smoked bacon, fried onion tanglers, and Cajun horseradish sauce with setup |
| describe the hamburger | 1/2 lb burger with setup |
| What should you ask if someone orders a plain hamburger? | Sauce on the burger? |
| Describe the cheeseburger | 1/2 lb burger with guest choice of cheese and setup |
| describe the turkey burger | grilled turkey burger with melted Monterey Jack cheese and setup |
| Name all sandwiches | Classic club
southern fried chicken sandwich
chicken bacon bleu sandwich
prime rib philly |
| Describe the club | turkey, ham, applewood smoked bacon, cheddar and monterey jack cheese, tomato, and lettuce on toasted wheatberry bread served with honey mustard on the side |
| describe the fried chicken sandwich | lightly fried chicken breast with lettuce, tomato, white cheddar cheese, applewood smoked bacon, and jalapeno mayo on a roll |
| describe the chicken bacon sandwich | grilled chicken breast with lettuce, tomato, applewood smoked bacon, bleu cheese crumbles, parmesan cheese, and ceasar mayo on a toasted ciabatta |
| describe the prime rib philly | thinly sliced slow-roasted prime rib with sauteed mushrooms, onions, peppers, and melted Monterey jack cheese on a toasted hoagie roll |
| When are the lunch combos offered? | 11-3 every weekday |
| What can you combine on a lunch combo? | Two savory signatures, one savory signature and one hearty favorite, or two hearty favorites |
| Name the savory signatures | white cheddar grilled cheese
house salad
caesar salad
overloaded potato soup
soup of the day
loaded baked potato |
| Name the hearty favorites | white cheddar grilled cheese with bacon and tomato
half club sandwich
12 spice chicken pasta |
| Describe the grilled cheese | melted white cheddar cheese on a toasted rustic italian bread |
| describe the lunch house salad | blend of romaine, leaf, and iceberg lettuce mixed with shredded carrots and red cabbage and topped with shredded cheese, roma tomatoes, cucumber, crutons, and dressing of choice |
| What's the difference between the club and the lunch club? | Lunch club is only half |
| Describe the bacon tomato grilled cheese | melted white cheddar cheese with applewood smoked bacon and tomato on toasted rustic italian bread |
| What makes a baked potato loaded? | butter, sour cream, cheese, and bacon |
| What's another lunch option on the weekdays, besides the lunch combo? | Bottomless bowl |
| Describe the bottomless bowl deal | endless servings of overloaded potato soup or soup of the day along with unlimited house or ceasar salads |
| Name all desserts | Dessert trio
brownie lover's brownie
ooey gooey caramel pie
cinnamon sugar donuts
mini caramel pie
mini brownie
mini donuts |
| describe the caramel pie | creamy caramel in a graham cracker crust topped with whipped cream, pecans, and chocolate chips |
| How much is a whole caramel pie? | 14.99 |
| Can nuts be removed from the caramel pie? | Yessah |
| Describe the donuts | freshly fried and tossed table side in cinnamon sugar then served with cream cheese sauce for dipping |
| describe the brownie | chocolate brownie with toffee morsels served warm, topped with vanilla bean ice cream and drizzled with chocolate and caramel sauce |
| What's significant about serving the brownie and caramel pie? | served with a chilled spoon |
| Can nuts be removed from the brownie? | Nope. Sucks to be you. |
| Describe the dessert trio | mini caramel pie
mini brownie with vanilla bean ice cream and drizzled with chocolate and caramel sauces
4 donuts |
| How many spoons come with the dessert trio? | 2 |
| Mini desserts are served on what plates? | square insert dish |
| When is brunch served? | 10-3 on Sundays |
| Name all brunch dishes | Overloaded brunch platter
prime time prime rib
eggs and bacon or sausage
ultimate open-faced omelet
ham and cheese omelet
build-your-own waffle
cinnamon sugar donuts |
| describe the brunch platter | 5 oz sirloin
2 eggs
2 slices of applewood smoked bacon
2 sausage patties
3 pancakes with powdered sugar, margarine, and syrup
served with brunch potatoes |
| describe the build-your-own waffle | waffle with butter, powdered sugar, whipped cream, and guest toppings |
| What are the topping options for the build-your-own waffle? | Strawberries
chocolate chips
chopped pecans
peanut butter cups
(also ask for syrup) |
| How is the syrup served with a waffle? | In a 4 oz ramekin on a lined side plate |
| How many choice toppings are included in the build-your-own-waffle? | Just one. |
| How much is each additional choice topping on the build-your-own waffle? | 49 cents |
| describe the ultimate omelet | open-faced omelet with ham, green peppers, onions, mushrooms, tomatoes, and cheese |
| All egg dishes come with what? | Brunch potatoes
toast
jelly |
| describe the eggs and bacon | 2 eggs cooked any way with 3 slices of applewood smoked bacon |
| describe the eggs and sausage | 2 eggs cooked any way with 2 sausage patties |
| describe the ham and cheese omelet | open faced omelet with diced ham and shredded cheese |
| What are the children's brunch options? | Jr egg
Jr pancake
Jr waffle |
| describe the junior egg | one scrambled egg with sides |
| describe the junior pancake | 3 kid-sized pancakes served with margarine and syrup on the side then sprinkled with powdered sugar |
| How is the syrup served on the junior pancakes? | 2 oz ramekin on the side |
| What are add-on pancakes? | Junior pancakes that can be added to any brunch for 2.99 |
| describe the junior waffle | smiley face waffle; margarine nose, whipped cream eyes and mouth, strawberry tongue with syrup on lined plate |
| What are the ways to prepare eggs? | over light
over easy
over medium
sunny side up
scrambled
scrambled with cheese
hard boiled |
| What's the side situation for kids' meals? | One choice side; extra sides can be added for a charge |
| Name all kids' entrees | Jr chicken
jr hamburger
jr mac and cheese
jr shrimp
jr corn dog
jr steak
jr grilled chicken |
| describe junior chicken tenders | 2 chicken tenders served with fries |
| When someone orders a child's chicken tenders, what should you ask? | Dipping sauce |
| describe the jr hamburger | two grillers served with fries |
| describe jr mac and cheese | ... mac and cheese |
| describe jr shrimp | crispy shrimp |
| describe jr corn dog | mini corn dogs served with fries |
| describe jr steak | 5 oz steak (remember to ask parent for temperature) |
| describe jr grilled chicken | 5 oz grilled chicken breast |
| What items contain MSG? | ranch
honey mustard
bleu cheese
1000 island
sirloin
rice pilaf |
| Team members enter through what door? | Front |
| Can a team member over 12 drink? | Nope. |
| What are some of the most important parts of your uniform | crisp clean shirt
apron
black pants
non-skid shoes
ink pens
$20 bank |
| What refill is in a fresh glass, filled with ice? | Fountain drinks |
| What do you do if a restaurant asks for the bathroom? | Lead them to it |
| What is scrape and stack? | When cleaning dishes, scrape as much as possible into the trash then stack like items |
| What's the difference between BOH mops and FOH mops? | BOH = back of house; dirtier than FOH (front of house) |
| What items are in the freezer that the server might need? | pecans
chocolate chips
whipped cream |
| How many rolls are served per guest in the first delivered basket? | 1 per guest + 1 for table |
| How many rolls are served per guest after first basket? Why? | 1 per guest (cuts on waste and keeps rolls warm) |
| Where is the salad dressing on side salads? | On top. |
| What refills are filled with pitchers? | Water and tea |
| Does water receive lemon? | Not unless requested |
| Does tea receive lemon? | Yep. Weird, I know. |
| When stocking glasses in the wait stations, how do you rotate them? | From bottom to top, so hot glasses aren't used (and broken) |
| What are the three principles of good salesmanship? | Knowledge, goal, try |
| What are the five selling opportunities? | Beverage
appetizer
entree
add-on
dessert |
| What is broccoli seasoned with? | Seasoning salt |
| What is the greet time? | 1 minute at table, 0 at door |
| What is the delivery time for rolls and appetizers? | 3 minutes |
| The server is responsible for what two items on a side salad? | crutons and dressing in a 2 oz ramekin |
| Do re-cooks receive a fresh side item? | Yep. |
| What do you place in front of each guest to show that they've been greeted? | Beverage napkins |
| When do you refill non-alcoholic drinks? | 1/4 full |
| What is the correct table setup? | Full bottle of ketchup
seven packets of Splenda, blue and pink sweenter, sugar
pepper on left
salt on right
drink menu
and silverware |
| What is the pivot point system? | Seats are numbered beginning on the left and going clockwise when server's back is to the kitchen |
| Why is it important to use the pivot point system? | If someone else delivers food, they don't have to auction it off |
| How much dressing is served with an entree salad? | 4 oz |
| Do guests have right-of-way? | Yep. Halo of hospitality. |
| What are the three colors of wine? | Blush, red, and white |
| What are the four adjectives to describe wine? | Dry, full-bodied, mild, and sweet |
| What are the seven varities of wine? | white zinfandel
riesling
pinot grigio
chardonnay
pinot noir
merlot
cabernet sauvignon |
| What is the sweetest wine we offer? | Beringer |
| What is the driest wine we offer? | Beringer Founders' Estate |
| What beers are on tap? | Bud Light
Miller Light
Sam Adams Seasonal
Bud Select |
| What are the bottled beers we offer? | Budweiser
Bud Light
Coors Light
Miller Light
Michelob Ultra
Budweiser Select
Bud Light Golden Wheat
Sam Adams Boston Lager
Blue Moon Belgian White Ale
Stella Artois
Corona Extra
Corona Light
Amstel Light
Heineken
Guiness
O'Doule |
| What is beer always served with? | Chilled shaker |
| What must you use when you take drinks from the bar? | Beverage tray |
| Non-alcoholic drinks from the bar are served in what kind of glass? | 14 oz fountain glass |
| Why are the elements of the uniform important? | They show preparation and professionalism |
| Name the managers of your store. | GM = Jenny Peck; Kitchen = Alicia; Bar/Host = Earl; FOH = Cynthia; FOH leaders = Pauline, Juliana |
| What should you do after clocking in but before dotting in with the host? | Wash your hands |
| Where do straws go when you deliver a drink? | On bev nap, next to drink |
| Name what sauces are on each burger. | Burger - none; grillers - mustard; cheddar burger - none; wild west burger - cajun horseradish; turkey burger - none |
| Name what sauces are on each sandwich. | Club - honey mustard (on the side); fried chicken - jalapeno mayo; chicken bacon - cesar mayo; prime rib philly - none |
| Where is extra dressing served? | in a 2 oz ramekin on a lined side plate |
| What questions do you ask when someone orders a steak? | Temp, if they want steak sauce, if they want toppings, what salad/soup they want, and side |
| What's the simple sell? | Recommendation, description, and wrap-up |
| What are the five lunch combo options? | Two hearty favorites, two savory signatures, one hearty favorite and one savory |
| Describe three kids' meals. | Chicken tenders and fries, mini corn dogs with fries, mac and cheese with broccoli |
| What's a good starter for brunch? | Donuts! |
| Name as many core beers as possible | Michelob Ultra, Bud Light Golden Wheat, Bud Light, Bud, Coors Light, Miller Light |
| Recommend a beer to a customer. | Corona Extra comes in a chilled shaker with a lemon. Want some? |
| Name three vodkas | Absolut, Grey Goose, Ketel One |
| What vodka is used in the bloody mary? | Absolut |
| Name three whiskies | Crown Royal, Jack Daniels, Dewar's |
| Name three rums | Bacardi, Captain Morgan, Captain Morgan Original Spiced |
| How are drinks from the bar given to the server? | Front to back |
| Name two tequilas | Cabo Wabo, Patron Silver |
| Name two gins | Tanqueray, Bombay Sapphire |
| Name two scotch/bourbon | Wild Turkey, Maker's Mark |
| Why is it important to serve wine? | It increases seratonin and stimulate the appetite |
| Name on wine in the drink menu | Beringer's |
| What wine would you recommend with a steak? | Blackstone merlot |
| What wine would you recommend with fish? | Beringer's Founders' Estate Cabernet sauvignon |
| Describe the Domani pinot grigio. | Semi-mild and sweet wine white with apple and tropical fruit characteristic |
| How are wines available? | Bottle and glass |
| Describe the black stone merlot | Semi dry and full-bodied red wine with supple oak characteristics, soft tannins, and a touch of clove |
| How many drinks per hour can a medium-build person metabolize? | 2 |
| What is the beer/wine/vodka ratio? | 12 oz beer = 5 oz wine = 1.25 oz vodka |
| What does BAC stand for? | Blood alcohol content |
