| Question | Answer |
| What is Emotional Intelligence? | The ability to understand and manage one's own emotions and be sensitive to others' feelings |
| What are the components to label feelings? | Physiological Factors; Nonverbal Reactions; Cognitive Interpretations; Verbal Expression; Primary and Mixed Emotions; Intense and Mild Emotions; Intensity of Emotions |
| What are the properties of physiological factors to label feelings? | - Bodily changes: accompany strong emotions and intense conflict.
-Flooding impedes problem solving
-internal clues |
| Give examples of nonverbal reactions that label as feelings | -Blushing, facial expression, voice tone, etc.
-Usually ambiguous.
-May "cause" emotions |
| What are the two factors of Cognitive Interpretation that label feelings? | -Interpretation (self-talk): how we think about or interpret an event affects how it is experienced
-Reappraisal |
| What is Reappraisal? | Rethinking the meaning of emotionally charged events in ways that alter their emotional impact. |
| What are the functions of verbal expression to label feelings? | -understanding emotion accurately
-clarifies perception |
| What is Primary Emotions? | Basic emotions such as anger, joy, fear, and sadness. |
| What's the factor of primary emotions? | No universal agreement; maybe culturally determined. |
| What's the mixed emotions? | Feeling two or more conflicting emotions at the same time. |
| What are the two types of emotions determined by intensity? | Intense and mild emotions. |
| What's the problem of inability to constructively express emotions? | -lead to social/emotional problems.
-emotional coaching is more helpful than emotion dismissing. |
| What influence emotional expression? | Personality, culture, gender, social conventions, fear of self-disclosure, emotional contagion |
| How does personality influence emotion? | trait and type influences affect emotional expression. |
| How does culture influence emotion? | -Certain basic emotions are experienced and expressed the same around the world.
-differences in events that generate emotions; intensity of emotional expression; individualist/collectivist orientations |
| How does gender influence emotion? | -the best predictor of the ability to detect and interpret emotional expressions
-Women more "attuned", "accurate in remembering", and "intense" across all cultures. |
| What's the difference between women and men of emotional expression | -express feelings of vulnerability
-express positive emotions and strengths
-sensitivity to emotions of others |
| What's the other variables other than gender that influence emotional expression | -sex of other person
-relationship of other person
-power between the two parties |
| How does social conventions influence emotional expression | -rarely direct express emotions
-usually only positive shared
-suppress emotions that may embarrass or threaten the "face" of others
-social roles influence expression |
| What is emotional labor | the notion that managing and even suppressing emotions is both appropriate and necessary |
| How does fear of self-disclosure influence emotional expression | our society's discouragement of emotional expression make self-disclosure emotionally risky |
| What is emotional contagion | the process by which emotions are transferred from one person to another; emotions are infectious |
| What's the benefits of expressing emotions constructively | healthier, have improved relationships, more career success, and better well-being |
| What's the problem of under/over expression | under: lead to serious health risks
over: emotional outbursts affect blood pressure and other bodily processes |
| How to express emotion constructively (guidelines) | -recognize feelings
-recognize the difference between feeling, talking and acting
-expand emotional vocabulary
-express multiple feelings
-consider when and where to express
-accept responsibility
-be mindful of the communication channel |
| What are the two types of emotions determined by functions? how they be different from | facilitative and debilitative emotion;
intensity and duration |
| What is facilitative emotions | emotions that contribute to effective functioning |
| what is debilitative emotions | emotions that prevent a person from functioning effectively |
| what is rumination | dwelling persistently on negative thoughts that, in turn, intensify negative feeling |
| What are the sources of debilitative emotions | -what we feel is connected to how we think about things
-self-talk is powerful
-beliefs we hold about events make us feel bad, not events themselves |
| what is self-talk | the process of thinking. on some level, self-talk occurs as a person interprets another behavior |
| What are 7 fallacies of debilitative emotions | perfection; approval; shoulds; overgeneralization; causation; helplessness; catastrophic expectations |
| what is fallacies | debilitative feelings that com from accepting irrational thoughts |
| What is fallacy of perfection | the irrational belief that a worthwhile communicator should be able to handle every situation with complete confidence and skill |
| what is fallacy of approval | the irrational belief that it is vital to win the approval of virtually every person a communicator deals with |
| what is fallacy of shoulds | the inability to distinguish between what is and what should be |
| what is fallacy of overgeneralization | irrational beliefs in which conclusions (usually negative) are based on limited evidence or communicators exaggerate their shortcomings. |
| what is fallacy of helplessness | the irrational belief that satisfaction in life is determined by forces beyond one's control |
| what is fallacy of catastrophic expectations | the irrational belief that the worst possible outcome will probably occur |
| How to minimize debilitative emotions | -monitor your emotional reactions;
-note the activating events
-record your self-talk
-reappraise your irrational beliefs (determine the fallacy; replacing with constructive thinking; talk to others) |
| employers are looking for employees who: | -are emotionally intelligent
-have good social skills
-have self-awareness
-have the ability to perform effectively in emotionally charged environments |
