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Under Title 111 of the Americans with Disabilities Act, hospitals are required to: Provide resources to eliminate barriers in communication.
What is NOT important when initiating a patient satisfaction survey? What data measures are needed to care for the patient.
Which is not a purpose of any quality improvement program? Blame someone for the mistake.
Which of the following is not a patient satisfaction survey? CMS survey
Communication is: Exchanging information with the patient.
What is not a KPI in patient CLABSI rate
HEAT stands for Hear them out, empathize with the customer, apologize, take responsibility for actions.
All of the following are ways we communicate, except Eating
What are the three steps to communication? Encoding, transmission, decoding.
Compassion and respect can be demonstrated in all of the following ways, except Calling the patient "dear"
Created by: Dmartin8
 

 



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