ch 6 psyc
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| context | the environment in which communicaiton occurs & can include the time & physical, social, emotional, & cultural environments
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| nonverbal communication | behavioral accompanies verbal content ie:body lang, eye contact, facial expression, tone of voice, speed & hesitations in speech, grunts & groans,& distance from listener
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| content | literal words that a person speaks
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| process | denotes all nonverbal messages that speaker uses to give meaning & context to message. listeners must observe behavior/sounds that accent the words & interpret speakers nonverbal behavior
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| congruent message | conveyes when content & process agree
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| incongruent message | when content & process do not agree
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| therapeutic communication | RN-pt interpersonal interaction during which the nurse focuses on pts specific needs to promote effective exchange of info
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| proxemics | study of distance b/t ppl during communication
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| intimate zone | 0-18inches:parent/child, lovers, whispering ppl
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| personal zone | 18-36in: family & friends who are talking
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| social zone (nurse pt zone:3-6ft) | 4-12ft: distance acceptable for comm in socail, work, & business settings
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| public zone | 12-25ft: distance b/t speaker & audiance, small groups, informal functions
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| assess for abstract thinking | say a proverb & see if pt can interpret it appropriately ie: "a stitch in time saves nine"
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| overt cues | clear & direct cues & statements ie: "i want to die"
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| covert cues | hidden, vague, or indirect messages that need interpretation ie: "nothing can help me"
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| expressive face | protrays moment-to-moment thoughts, feelings & needs. Can tell even if pt doesnt want others to know
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| impassive face | emotionless deadpan expression similar to a mask
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| confusing face | expression that is the opposite of what the pt wants to convey.
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| body language | gestures, postures, movement, & body positions
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| body position | crossed legs or arms that are crossed may threaten the pt who is trying to express there feelings.
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| vocal cues | voive volume, tone, pitch, intensity, emphasis, speed, & pauses augment senders message. loudness indicates anger, fear, happiness, or deafness
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| nondirective role | using broad openings & open ended questions to collect info & help pt ID & discuss topic of concern
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| directive role | direct, yes/no questions & using problem-solving to hlep with present here-&-now issues
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| assertive communication | ability to express positive/negative ideas & feelings in an open, honest, & direct way
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