Standards&SafetyHC
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| What is included in Quality assurance? | includes establishing, promoting & maintaing safe occupational environment. Embodies specific goals & criteria
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| What are expectations of a patient as it relates to Quality assurance? | Excellence in assessment, diagnosis. treatment and ongoing care
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| Explain responsibility as it relates to Quality assurance. | Employees and employers are responsible for maintaining client safety & protecting self & clients from fire, injury & infection.
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| What are some trouble spots that may be reviewed in a health office? | reasonable wait times. . errors in Rx; mislabeling of specimens; delayed follow up on abnormal results; inaccurate documentation and charting; errors in letters reports etc; client concerns about involvement, length and type of treatments;
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| What are some of the problems frequently reviewed by the QAC? | Clients re-admitted to hospital within certain # of days after discharge.Deaths occurring in hospital.Unscheduled returns to surgery. Nosocomial infections (contracted in health care facility).falls,medication errors or other irregularities
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| Define quality assurance | It is a systemic assessment to ensure that services are of the highest quality.
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| What is the purpose of quality assurance reviews? | Finding the causes of problems & correcting them. Enhancing performance. Enhancing client services. Involves all staff. Promotes teamwork
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| Define an incident report. | It is a formal legal documentation of any procedure,protocol or policy that results in undesirable effects.
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| What is the purpose of an incident report? | It is meant to identify problems, why they occur & suggest ways to improve to decrease incidents
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| what info would be included on an incident report? | Summary of event, date & time, who was present & involved, what action was taken, recommendation for prevention. who was notified and when; any consequences; any action medical or otherwise taken as a result of incident; evaluation of incident.
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| What are safety hazards to consider with infants? | Do not take eyes off the infant. Never leave the infant unattended. Keep dangerous objects out of reach.
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| What are safety hazards to consider with young children? | Lock cupboars&drawers. Lock up sharp instruments. Ensure there is nothing for child to climb onto. Never leave child unattended
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| What are safety hazards to consider with older adults or the elderly? | Visual/hearing/mobility impairments. Altered cognition. Fatigue. Over confidence
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| How can environmental risk factors be eliminated? | Lighting is adequate. Noise level is not too loud. Floors are kept clean & dry. spills are cleaned quickly. There are no scattered books,magazines,toys. Furniture is not in traffic areas. don't rearrange too often.
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| what are the principles a quality assurance review should follow? | have a committee/work as a team; keep it positive; actively involve all staff.
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| what department is resoponsible for quality assurance in a hospital/health care facility? | risk management or QA (quality assurance) department
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| what is quality assurance as it relates to healthcare: | an orchestrated and methodical approach of continuously scrutinizing, evaluating and improving the quality of health services.
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| Describe Workers compensation | form of social insurance administered independently in each province/territory. Employers pay premiums. Benefits paid to injured workers, workers give up right to sue company; most businesses register.
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