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What is included in Quality assurance? includes establishing, promoting & maintaing safe occupational environment. Embodies specific goals & criteria
What are expectations of a patient as it relates to Quality assurance? Excellence in assessment, diagnosis. treatment and ongoing care
Explain responsibility as it relates to Quality assurance. Employees and employers are responsible for maintaining client safety & protecting self & clients from fire, injury & infection.
What are some trouble spots that may be reviewed in a health office? reasonable wait times. . errors in Rx; mislabeling of specimens; delayed follow up on abnormal results; inaccurate documentation and charting; errors in letters reports etc; client concerns about involvement, length and type of treatments;
What are some of the problems frequently reviewed by the QAC? Clients re-admitted to hospital within certain # of days after discharge.Deaths occurring in hospital.Unscheduled returns to surgery. Nosocomial infections (contracted in health care facility).falls,medication errors or other irregularities
Define quality assurance It is a systemic assessment to ensure that services are of the highest quality.
What is the purpose of quality assurance reviews? Finding the causes of problems & correcting them. Enhancing performance. Enhancing client services. Involves all staff. Promotes teamwork
Define an incident report. It is a formal legal documentation of any procedure,protocol or policy that results in undesirable effects.
What is the purpose of an incident report? It is meant to identify problems, why they occur & suggest ways to improve to decrease incidents
what info would be included on an incident report? Summary of event, date & time, who was present & involved, what action was taken, recommendation for prevention. who was notified and when; any consequences; any action medical or otherwise taken as a result of incident; evaluation of incident.
What are safety hazards to consider with infants? Do not take eyes off the infant. Never leave the infant unattended. Keep dangerous objects out of reach.
What are safety hazards to consider with young children? Lock cupboars&drawers. Lock up sharp instruments. Ensure there is nothing for child to climb onto. Never leave child unattended
What are safety hazards to consider with older adults or the elderly? Visual/hearing/mobility impairments. Altered cognition. Fatigue. Over confidence
How can environmental risk factors be eliminated? Lighting is adequate. Noise level is not too loud. Floors are kept clean & dry. spills are cleaned quickly. There are no scattered books,magazines,toys. Furniture is not in traffic areas. don't rearrange too often.
what are the principles a quality assurance review should follow? have a committee/work as a team; keep it positive; actively involve all staff.
what department is resoponsible for quality assurance in a hospital/health care facility? risk management or QA (quality assurance) department
what is quality assurance as it relates to healthcare: an orchestrated and methodical approach of continuously scrutinizing, evaluating and improving the quality of health services.
Describe Workers compensation form of social insurance administered independently in each province/territory. Employers pay premiums. Benefits paid to injured workers, workers give up right to sue company; most businesses register.