Chapter 15: Closing the Sale
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| obtaining an agreement to buy | closing the sale
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| things customers do or say to indicate a readiness to buy | buying signals
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| initial effort to close the sale | trial close
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| to pledge oneself; to be bound to do | commit
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| come into the possession of something | acquire
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| encourages a customer to make a decision between two items | which close
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| used when a product is in short supply or when the price will be going up in the near future | standing-room-only close
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| the method in which you ask for the sale | direct close
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| method where you explain services that might overcome obstacles or problems | service close
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| selling additional good or services to the customer (items that will save them time or money in the long run) | suggestion selling
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| recognized with gratitude | appreciated
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| finding customers and keeping them satisfied | customer relationship management
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| amount or total | volume
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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