Chapter 13: Initiating the Sale
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| the retail sales approach that offers assistance | service approach
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| the retail sales approach that welcomes the customer | greeting approach
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| the retail sales approach that focuses on the product | merchandise approach
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| expressing oneself through body language | non-verbal communication
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| require more than a yes or no answer | open-ended questions
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| to set up or begin | establish
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| A single thing in a set, group, or list | item
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| a choice from among two or more things | alternative
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| look for | seek
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| ways to determine customer needs | observe, listen, question
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| to improve or purify | refine
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| 7 steps: Approach, determine, present, overcome objections, close the sale, suggestion selling, relationship building | selling process
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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