ISQS
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| Nick Carr says that: Infastructural Technologies are _____ valuable when used in shared than when used in isolation. | More.
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| T/F: Infastructural Technologies can start as propreity technologies early in life. | True
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| T/F: infrastructural technology can often lead to broader market changes | True
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| The window for gaining advantage from infastructural technology is often open ________ | Briefly
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| Nick Carr says that: By the end of the buildout phase, oppertunities for individual advantages are ____ | largely gone
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| Infastructural technology's effect is felt at the ____ level | macroeconomic (not individual)
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| IT is a ____ technology | Infastructural
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| The arrival of the internet had _____ the commoditization of IT. | Accelerated
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| Price depretiation of technology is _____ | rapid
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| Other advantages gained from IT innovation | Scale Economics, Brand Recognition
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| Signs that IT buildout is closer to end then the beginning (3): | IT is outstripping business needs it fulfills, IT is affordable to all, Capacity of internet has caught up and surpassed demand, IT vendors rushing to protect themselves as commodity vendors, Bubble has burst
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| Value Chain Primary Proccesses | Inbound Logistics, Outbound Logistics, Operations, Marketing and Sales, Customer Service
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| Value Chain Support Proccesses | Administrative Coordination and Support Services, HR Management, Technology Development, Procurement of resources
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| Porters 5 Forces | Rivalry of Competition, Bargaining Power of Suppliers, Bargaining Power of Customers, Threat of Substitutes, Threat of new entrants
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| Porter explains that to gain competitive advantage from the Value Chain you must _____ | Effectively excecute both primary and support proccesses simultaneously
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| Flash (Jump) Drive | Contains a chip with integrted circuits that can save data w/o power
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| Input Device | Converts data into electronic machine-readable form
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| Output Device | Converts electronic info into human-intelligible form
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| RFID | Radio Frequency Identification
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| Functions of RFID | Tags and tracks mobile objects, Prevent Counterfeiting, raises ethical issues
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| Application Software | Software Suite that integrates programs for web browsing, word processing, spreadsheets, database management, etc.
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| Open Source Software | Often more reliable than software like Windows b/c it is subject to more rigorous code review
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| Difference btwn. Linux and Windows | Linux is open source, windows is not.
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| Example of Systems management program | Windows XP
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| Primary Purpose of an Operating System | Maximize productivity of a computer system by operating it in the most efficient way
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| Java | Popular programming language for developing multimedia web pages, websites and web-based apps
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| Join Operation | Temporarily combine two or more tables to see relevant data in one big table
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| Data Warehouse | Stores Static Information
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| Opperational Database | Data is subject to constant manipulation
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| Record | Contains all data. ex: name, address and phone number
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| Entity Relationship Diagram | Help users understand key data elements needed to perform specific business activities and how the elements relate
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| Graphic method of representing entity classes and their relationships | Erntity-relationship-diagram (ERD)
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| By making use of a ______ an end user may get an immediate respone for specific info from a database. | Query language
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| Customer Relationship Management | Focuses on acquiring and retaining profitable customers via marketing, sales and service
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| Ways that CRM's improve an organization's customer focus (3) | Help direct marketing, Assists in fulfillment of prospect and customer responses while capturing relevant info, Helps customer service create, assign and manage customer service requests
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| Which application focuses on the efficiency of a firm's internal production, distribution and financial processes? | Enterprise Resource Planning (ERP)
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| ERP | Entity Resource Planning
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| Function of ERP | Integrates and automates internal business processes and info systems w/in the manufacturing, logistics, distribution, accounting departments, etc
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| Function of Supply Chain Management | Helps company get right product to the right place at the right time in the proper quantity and at an acceptable cost
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| Supply Chain | The interrelationships with suppliers, customers, distributors and other buisinesses needed to build and sell a product
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| Symbol used in excel to make an Absolute Cell Reference | $
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| Excel Symbol for 3-D cell reference | !
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| Comanies that use 'long tail' buisiness model | Rhapsody, Napster, Netflix
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| The Long Tail explains that: | Products that are in low demand or that have low sales volume can collectively make up a market share that is bigger than that of the bestsellers and blockbusters
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| The viability of the Long Tail business model is due in large part to _____ | Recommendations of Consumers
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| Chris Anderson | Long-Tail author
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| Chris Anderson argues that our entertainment is limited by: | the need to find local audiences and physics itself.
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| Chris Anderson's 3 rules for the entertainment economy | Make everything availible, Cut Price in half. Now lower it, Help me find it
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| Initial 3 events that flattened the world according to Friedman | Fall of Berlin Wall;Windows released, Netscape goes public, Workflow
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| According to Friedman, workflow, outsourcing, offshoring, open-sourcing, insourcing, supply-chaining, and informing are among the _______ | 10 events that flattened the world
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| Friedman's 3 gaps plaguing American Society: | Ambition Gap, Numbers Gap, Education Gap
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| Driving forces of Globalization 1.0, 2.0 and 3.0 according to Friedman | 1.0:Countries, 2.0: Companies, 3.0: Non-Western and Non-White Individuals
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| Knowledge Worker | Person who spends most of their time communicating and collaborating in teams and workgroups to create, use and distribute info
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| According to Wetherbe, the dominant profession in the US today is: | Knowlege Workers
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| According to Torres, New school accountants (3) | Use SQL to generate reports, May have to develop new databases and software programs to automate accounting tasks, Have upgraded their skills by adding a knowlege of info systems
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| According to Torres, New School Accountants _______ | Learn to use info systems to upgrade their skills and make themselves more marketable
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| When employees use technology such as email and video confrencing to hold electronic meetings and coordinate their activities, what system are they using? | Enterprise Collaboration System (ECS)
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| Success in today's dynamic business environment depends heavily on maximizing the use of Internet based technology and web-enabled info systems to meet the competitive requirements of: | Customers, Suppliers and Other Business Partners
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| 3 functions of E-Commerce | Involves buying, selling, etc. of products over a variety of computer networks/ uses internet, intranets, etc. to support every step of commercial proccess/ Involves internet security & pmt mechanisms that ensure completion of delivery and pmt processes
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| Hardware Resources | Micro,midrange and mainframe computer systems and keyboards, magnetic and optical disks etc.
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| What is a major contributor to moving a large ammount of basic software programming function to India, the Middle East and Asian countries? | Rising Cost of Labor in the US
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| Micosoft Windows, Word and ERP systems are all examples of: | Software Resources
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| Differentiation (Porter's Competitive Strategies) | When a firm focuses its product to give itself an advantage in particular segments/ niches of a market (ex: United Supermarket)
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| What microsoft office program is used to create databases? | Access
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| What are the shapes of an Entity, Attribute, and Relationship in an ERD? | Entity: Rectangle, Attribute: Oval, Relationship: Diamond
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| A row on in a table in Access is called a ______ | Record
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| Write a SQL Query that retrieves all orders from number 4 to number 7, displays the Order ID, Product Name and Unit Price and arranges the results in alphabetical order by product. | SELECT [Order ID], Product, [Unit Price] FROM [Order Details] WHERE (OrderID>=4) AND (OrderId<=7) ORDER BY Product;
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| What do you put at the end of every SQL query? | A semi-colon (;)
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| To retrieve all of the information from a table "Bondage Gear" what does the SQL query look like? | SELECT * FROM [Bondage Gear];
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| To find the average of all cells between C4 and C15 in excel what is the formula? | =AVERAGE(C4:C15)
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| When interpreting a Regression Analysis, what cell do you look at to find the percentage of variation in Y that is explained by X? | R Square (r^2)
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| Outsourcing is only logical when ______ | the task is widely performed accross industries and the information involved is NOT proprietary
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| If costs are high and efficiency is low, a company should ______ | Outsource the task
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| If costs are low and efficiency is high a conpany should ______ | Consider making a 'spin off' company that does the same task
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| What does Chris St. Clair say about information | "Information is King"
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| Chris St. Clair said that buisiness does not depend on technology, it is ________ in technology | embodied
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| Chris St. Clair gave his job description as: | Getting the right info in the right hands @ the right time to enable better, faster, fact-based decision making
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| 3 types of E-Commerce | Business to Business (Ex: Firestone->Ford), Business to Consumer (Ex: Dell), Consumer to Consumer (Ex: Ebay)
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| Which value on a regression analysis in Excel indicates Statistical Significance? | P-Value
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| When is a P-Value indicating statistical significance? | When the P-value= .05 or lower
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| What are the 3 elements of an IF statement in the ()? | logical_test (condition) [ex:"Items Sold"], Value_if_true [ex:"yes"], Value_if_false [ex:"no"]
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| Symbol used in Excel to make a relative cell reference | *
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| What is the name of the first page of a website? | index
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| Select * (SQL) | Select all data
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| What are the most important commands in a SQL query? | SELECT, FROM, WHERE
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| What are the two view options in Access? | ViewTable (Data Sheet View) & EditingTable (Design Table)
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| Nick Carr's Reccomendations for investing in IT (3) | Follow don't Lead, Spend Less, Focus on vulnerability not oppertunity
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| Venture Capital | Money from investors
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| Problem of "the last mile" | Fiber optic backbone of the internet is slowed down by the use of a twisted pair wire cable that attatches most houses to the fiber optic cable
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| VOIP | Voice Over Internet Protocol- Uses network cable to send voice
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| LAN | Local Area Network (connects computers within a limited area)
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| WAN | Wide Area Network-(Connects a large area)
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| VPN | Virtual Private Network-(Secure Network)
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| Client | End user personal computers/ networked computers
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| Server | Manages Network
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| Network | Interconnected chain, group or system
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| Metcalfe's Law | Network Value= Square Root of the # of users (the size makes the value)
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| Digital | Discrete pulse transmission
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| Intranet | A network that exists only within an organization
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| Extranet | A network that connects multiple companies
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| SCM | Supply Chain Management
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| Porters 5 generic strategies | Cost-Leadership, Innovation, Differentiation, Growth, Alliance
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| Wetherbe's 3 Classes of Workers | Hunter/Gatherer, Farmer/ Factory Worker, Knowledge workers
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| Weatherbe says that: "The best Service is_________" | Self Service
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| What is the 1st and most important attribute for an Entity called? | primary key
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| Data Mining | Analyzing data to reveal hidden patterns and trends
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| Metadata | Data about data
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| Relational Database Structure | Most widely used, Rows='Records', Columns='Fields'
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| Groupware | Software that helps workgoups collaborate on group assignments
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| Desktop Publishing | produces printed materials that look professionally published
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| Peripherals | generic name for input, output and seccondary storage devices that are NOT part of the CPU but ARE part of the Computer System
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| 3 Classifications of Computer Systems | Micro, Midrange and Mainframe Computers
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| Featherbedding | Artificial Constraint on productivity (protecting obsolete jobs)
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| Wetherbe's 3 options to survive | Export, Automate or Evaporate
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| According to Weatherbe, what is the most important aspect of business? | Productivity (Output per Worker)
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| 4 types of Programming Languages | Machine (1st gen), Assembler (2nd Gen), High Level (3rd Gen), 4th Generation
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| System | A set of interrelated components with clearly defined boundaries working together to achieve a common set of objectives
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