chapter 12
Help!
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| Leader | a manager who earns the respect and cooperation of emploees to effectively accomplish the organization`s work
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| Leadership | the ability to influence individuals and groups to achieve organizational goals
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| Human relations | how well people get along with each other when working together
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| Power | the ability to control behavior
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| Position power | comes from the postiton the manager holds in the organization
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| Reward power | based on the ability to control resources rewards and punishment
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| Expert power | given to people who are considered the most knowledable
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| identify power | given to people because others identify with and wanted to be accepted by them
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| leadership style | the general way a manager treats and directs employees
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| autocratic leader | one who gives direct clear and precise orders with detailed instructions as to what and how work is to be done
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| democratic leader | one who encourages workers to share in making decisions about work related problems
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| open leader | a manager who gives little or no directons to workers
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| situational leader | one who understands employees and job requirements and matches actions and decisions to the circumstances
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| work rules | regulations created to maintan an effective working environment in a bussiness
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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