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bussiness ch.12
chapter 12
Question | Answer |
---|---|
Leader | a manager who earns the respect and cooperation of emploees to effectively accomplish the organization`s work |
Leadership | the ability to influence individuals and groups to achieve organizational goals |
Human relations | how well people get along with each other when working together |
Power | the ability to control behavior |
Position power | comes from the postiton the manager holds in the organization |
Reward power | based on the ability to control resources rewards and punishment |
Expert power | given to people who are considered the most knowledable |
identify power | given to people because others identify with and wanted to be accepted by them |
leadership style | the general way a manager treats and directs employees |
autocratic leader | one who gives direct clear and precise orders with detailed instructions as to what and how work is to be done |
democratic leader | one who encourages workers to share in making decisions about work related problems |
open leader | a manager who gives little or no directons to workers |
situational leader | one who understands employees and job requirements and matches actions and decisions to the circumstances |
work rules | regulations created to maintan an effective working environment in a bussiness |