communication in the dental office
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| a buisness machine that can make duplicates from an original | copier
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| a buisness machine that is attached to a phone line that transmits hard copy written messages ( handwritten or typed ) | fax machine
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| the health insurance portability and accountability act of 1996 | HIPPA
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| The collection of actions performed by human beings who have been influenced by a person's culture, attitudes, emotions, values,ethics,and authority | human behavior
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| the part of a letter ( or printed stationary )that contains the name and address of the person sending the letter. | letterhead
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| a way of advertising or recruiting people to a buisness | marketing
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| type of communication in which body language is used as a form of expression | nonverbal communication
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| a part of the letter that contains the introductory greeting | salutation
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| the process through which society influences individuals | socialization
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| type of communication in which words are used as a form of expression | verbal communication
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| a computer program designed to create most types of buisness documents | word processing software
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| who is it that said our purpose in life is to control our instincts and the power of these thoughts | Sigmund freud
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| what is seen when a person conforms to the general behavior of a group of peers in an attempt to feel more acceptable within that group | peer pressure
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| what is good to have on hand if no one in the dental office speaks another language other than englis | multiple-language dictionary
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| What two parts in every message must coincide in time | statement proper and explanation
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| instead of using the word pain you could use | discomfort
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| closed ended questions are ones that can be answered with what | yes or no
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| what questions will often begin with the words is, do , has, have, can or will | closed ended
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| what questions will often begin with the words what, when, how, who, where or which. | open ended
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| what percent of spoken words are never heard | 90
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| What is a stress cause in the dental office | short staffed
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| you can reduce stress by taking | time for yourself
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| patients base their perceptions about a practice on how they are | treated
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| For many patients it is the ______of pain that causes the greatest distress | expectation
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| what fears are based on hearing stories or seeing dental care depicted in the movies | subjective
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| who especially has fear of the unknown | children
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| what learned fear is related to the patient's experiences and his or her own memories of the experiences | objective fears
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| Never _____ to a patient | lie
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| what can be a major obstacle to a patient accepting dental treatment | cost
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| patients expect the value of their time to be respected and not wated by what | unnecessary waiting
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| by keeping a patient wating in the dental office what message is being sent to the patient | they arent important
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| what percent of patients who are unhappy with the practice never say so , they simply leave the practice | 95
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| _____ it shows in your voice | smile
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| _______ can help you | I
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You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
cynthia.fryer
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