Exam 1
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each of the black spaces below before clicking
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| Name the 3 attributions found in the dynamics of trust model | Situational, Intrinsic Nature, Hostile/Intention (SIN HI)
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| What are CBMs? | Confidence building measures
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| What is the process of attribution theory? | Observe a person's behavior, decide if the behavior is a result of something about th eperson or about the situation.
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| According to attribution theory, all behavior is attributed to? | external or internal factores (according to Heider, 1958)
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| Describe the events of the Jones/Harris 1967 Classic Study of Attribution Theory: | All subjects watch tape of a student giving a pro-Castro Speech. Some told it was by choice, and some told it was an assignment. Then subjects are told to rate the student's Castro position.
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| What were the results of the Jones/Harris Castro study? | All subjects rated the speaker as pro-Castro.
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| What is a fundamental attribution error? | Actor/Observer Bias
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| Name the 3 dimensions of Attribution Theory: | Internal vs. External; Stable vs. Unstable; Global vs. Specific (IE SUGS)
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| What are some aspects of "liking" in the attribution theory? | Horns or Halo effect
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| What are the consequences of the behavior in attribution theory? | Reward or Punishment
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| What are the two types of face needs? | Positive and negative
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| Name two types of positive face: | Fellowship face (included); competence face (respected)
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| Name one type of negative face: | Autonomy
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| Name 3 out of 7 examples of preventive facework: | Hedging or hinting; cognitive disclaimer (I don't mean to be rude); credentialing (I'm your friend)
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| Name 4-5 out of 7 examples of preventive facework: | Sin license (This is such an important client); appeal for suspended judgment (hear me out)
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| Name 6-7 out of 7 examples of preventive facework: | Negative politeness - respects need for autonomy (it's your decision, but...); positive politeness - respects need for approval (this is really good, but...)
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| Name two examples of corrective facework: | Perception checking and repair rituals
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| Name 3 examples of repair rituals: | excuses, justifications, apologies
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| Name 2 out of 5 problems with face in conflicts: | Threats to face can lead to inflesibility; adds an issue to the conflict
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| Name #3 out of 5 problems with face in conflicts | Turns attention away from more tangible concerns
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| Name 4-5 out of 5 problems with face in conflicts | Increases the lidelihood of impasse; encourages an all-or-nothing approach
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| What do face concerns in groups do? | Turn attention away from group task
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| Resisting intimidation may be seen as | necessary to save face
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| Devising face-saving rationales may be | an important approach for conflict resolution
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