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ACE Personal Trainer Study Cards Ch14

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Question
Answer
Why is it important to monitor your non-verbal behaviors and watch your client's non-verbal behaviors? 1   93% of communication comes from non-verbal behaviors and these often tend to be more reliable. A person's gestures, posture and other actions provide a constant source of information.  
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What are the six steps in the basic process of the client personal training program planning? 2   1) Setting goals 2) Generating alternatives 3) Exploring the alternatives 4) Making the decision 5) Formulating a plan 6) Evaluating the implementation  
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What are the four stages of the personal trainer/client relationship? 3   1) R Rapport 2) I Investigation 3) P Planning 4) A Action  
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What are three basic attributes or qualities to help a relationship be successful? 4   1) E Empathy 2) W Warmth 3) G Genuineness  
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What are six good attending behaviors? 5   1) Posture 2) Positioning 3) Mirroring 4) Eye contact 5) Gestures 6) Environment  
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How do clients gather information through their senses? What percentage of each is used? 6   a) Visual: 60% of the population b) Auditory: 20% c) Kinesthetic: 20%  
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