Terminology
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| Americans with Disabilities Act | Legislation to protect the rights of the diabled regarding access to employment, transporting,school,etc.
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| Office Flow | The organization of an office environment that lends itself easily to teamwork, time management and patient flow.
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| Capital Equipment | Items that require a large dollar amount to purchase and have a relatively long life.
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| Vendors | Supplier of office supplies & equipment.
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| Receptionist | The staff employee in an office who greets and assist incoming patients and performs duties that makes the office run smoothly.
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| Medical Emergency | A patient condition that may be life threatening if not treated.
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| Co-Payment | A designated amount of money that is required by a patient/member of some medical insurance plans to pay for medical services or medication.
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| Collating | Collecting into one file all records, test results and information pertaining to a patient who is scheduled to see a physician.
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| Sign-in | A register that helps keep track of all patients that comes into the office.
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| Demographics | Information/data relating to descriptive info such as age,gender,ethic background,education,etc.
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| No-Show | A patient that doesn't keep his/her appointment and doesn't call to cancel the appointment.
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| Appointment Scheduling | Set schedule that directs the office workday.
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| Specified Time Scheduling | Method used to allocate time slot to each patient.
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| Specific Time | The time allocated on the schedule to each patient depending on the purpose of the office visit or the type of examination or testing that is to be done.
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| Cycle Time | The length of time the average patient spends in the medical office.
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| Wave Scheduling | A scheduling system that is set to begin and end each hour on time.
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| Modified Wave Scheduling | A flexible scheduling system built on the hour as the base of each block of time.
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| Double Booking | Scheduling two patients to be seen during the same time slot w/o allowing for any additional time in the schedule.
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| Scheduling System | A system that facilitates the coordination of appropriate time segments for staff, patients and the practice's available equipment to provide efficient services.
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| Computerized System | Computer program that runs appointment system.
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| Real Time | Refers to automatically placing the appointment, patient needs, and information w/ in the appropriate areas of a computer appointment program vs. a manual system.
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| Manual System | Medical practices that haven't converted to computerized system.
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| Archive | The storage of items, such as files or records for future reference or back up.
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| Matrix | Periods of time blocked out on the daily schedule when an appointment is unavilable.
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| Patient No-Show | Failed appointments occur when a patient doesnt show up to keep an appointment.
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| Advance Booking | The patient will schedule his/her next appointment.
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| Tickler File | A small file box organized into the dates that a reminder postcard should be mailed.
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| Patient Referrals | Physicians will often fere patients to another facility or physician for further testing & treatment.
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| Surgical Schedular | The person in the surgery department who sets up and maintains the schedule for surgery & procedures.
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| Acute Conditions | An illness/injury that a patient suddenly experiences, may not be life threatening.
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| Triage | The process of sorting/grouping patients according to the seriousness of their condition.
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| Time Patterns | Matrixing offtime within an appointment schedule for catch-up or nonscheduled appointments.
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| New Patient | Needs to fill out a complete patient registration form containing demographic info.
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| Established Patient | Any patient who has been previously seen by the physician and has an existing medical record/chart.
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Created by:
Bianca Jones
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