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Mod 110 unit 3
Terminology
Question | Answer |
---|---|
Americans with Disabilities Act | Legislation to protect the rights of the diabled regarding access to employment, transporting,school,etc. |
Office Flow | The organization of an office environment that lends itself easily to teamwork, time management and patient flow. |
Capital Equipment | Items that require a large dollar amount to purchase and have a relatively long life. |
Vendors | Supplier of office supplies & equipment. |
Receptionist | The staff employee in an office who greets and assist incoming patients and performs duties that makes the office run smoothly. |
Medical Emergency | A patient condition that may be life threatening if not treated. |
Co-Payment | A designated amount of money that is required by a patient/member of some medical insurance plans to pay for medical services or medication. |
Collating | Collecting into one file all records, test results and information pertaining to a patient who is scheduled to see a physician. |
Sign-in | A register that helps keep track of all patients that comes into the office. |
Demographics | Information/data relating to descriptive info such as age,gender,ethic background,education,etc. |
No-Show | A patient that doesn't keep his/her appointment and doesn't call to cancel the appointment. |
Appointment Scheduling | Set schedule that directs the office workday. |
Specified Time Scheduling | Method used to allocate time slot to each patient. |
Specific Time | The time allocated on the schedule to each patient depending on the purpose of the office visit or the type of examination or testing that is to be done. |
Cycle Time | The length of time the average patient spends in the medical office. |
Wave Scheduling | A scheduling system that is set to begin and end each hour on time. |
Modified Wave Scheduling | A flexible scheduling system built on the hour as the base of each block of time. |
Double Booking | Scheduling two patients to be seen during the same time slot w/o allowing for any additional time in the schedule. |
Scheduling System | A system that facilitates the coordination of appropriate time segments for staff, patients and the practice's available equipment to provide efficient services. |
Computerized System | Computer program that runs appointment system. |
Real Time | Refers to automatically placing the appointment, patient needs, and information w/ in the appropriate areas of a computer appointment program vs. a manual system. |
Manual System | Medical practices that haven't converted to computerized system. |
Archive | The storage of items, such as files or records for future reference or back up. |
Matrix | Periods of time blocked out on the daily schedule when an appointment is unavilable. |
Patient No-Show | Failed appointments occur when a patient doesnt show up to keep an appointment. |
Advance Booking | The patient will schedule his/her next appointment. |
Tickler File | A small file box organized into the dates that a reminder postcard should be mailed. |
Patient Referrals | Physicians will often fere patients to another facility or physician for further testing & treatment. |
Surgical Schedular | The person in the surgery department who sets up and maintains the schedule for surgery & procedures. |
Acute Conditions | An illness/injury that a patient suddenly experiences, may not be life threatening. |
Triage | The process of sorting/grouping patients according to the seriousness of their condition. |
Time Patterns | Matrixing offtime within an appointment schedule for catch-up or nonscheduled appointments. |
New Patient | Needs to fill out a complete patient registration form containing demographic info. |
Established Patient | Any patient who has been previously seen by the physician and has an existing medical record/chart. |