SBGR MA 180 Week 1 Pearson's (2012 EK)
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| clarity | the quality or state of being understandable
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| enunciation | the clear articulation and pronouncement of words
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| inflection | the changes in pitch and tone of your voice
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| voice messaging system | allows messages to be left or recorded
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| call forwarding | allows calls to be forwarded to another telephone
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| conference call | a telephone call between several people from different locations to allow a joint conversation
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| answering service | an office usually off-site that answers the phone for the doctor's office
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| automated assistance program | a system that directs callers to the appropriate person through a series of questions
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| grammar | classes of words, their inflection and functions in a sentence
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| redundant | more than is needed or repeating information
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| queue | waiting line that feeds calls into an office
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| referral | document which shows authorization usually from an insurance company
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| telephone triage | determining the order in which to take patient calls
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| automated assistance program | directs callers to the appropriate person through a series of questions
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| telephone directory | usually refers to a phone book
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You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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