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SBGR Office Admin
SBGR MA 180 Week 1 Pearson's (2012 EK)
Question | Answer |
---|---|
clarity | the quality or state of being understandable |
enunciation | the clear articulation and pronouncement of words |
inflection | the changes in pitch and tone of your voice |
voice messaging system | allows messages to be left or recorded |
call forwarding | allows calls to be forwarded to another telephone |
conference call | a telephone call between several people from different locations to allow a joint conversation |
answering service | an office usually off-site that answers the phone for the doctor's office |
automated assistance program | a system that directs callers to the appropriate person through a series of questions |
grammar | classes of words, their inflection and functions in a sentence |
redundant | more than is needed or repeating information |
queue | waiting line that feeds calls into an office |
referral | document which shows authorization usually from an insurance company |
telephone triage | determining the order in which to take patient calls |
automated assistance program | directs callers to the appropriate person through a series of questions |
telephone directory | usually refers to a phone book |