Professionalism - Review Chpt 1
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
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| How have the duties and responsibilities of the Administrative Office Professional/HOP changed over the past 10 or 20 years, both in the hospital and in the health office setting? | more formalized *more responsibility *more education requirements
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| Differentiate between attributes and skill. Identify and discuss three attributes and 3 skills that are important in the health office administration. | Attributes-an inborne personal quality or characteristic, professional appearance, flexibility, good judgement, approachable * Skills are learned, keyboarding, medical transcription, organizational skills.
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| Define professionalism, and discuss what it means for the health-care professional. | *conduct appropriate to a given profession, a courteous, businesslike, respectful attitude manner & appearance. * A HOPs role is important vital and carries tremendous responsibility. * You need to practice and uphold standards rules and policies.
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| What is meant by the term triage? How does effective triage related to good judgment? | Triage - to assess a clients need for treatment and the urgency of that need. Use good judgment to determine if a client needs to be seen sooner/urgently be able to recognize an emergency. * recognize a potential emergency and apply good judgment.
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| What are the main benefits of remaining calm in an emergency? | control impulsive behaviour in order to respond to a variety of situations and clear thinking and applying knowledge before taking efficient and effective action
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| What are the main advantages of belonging to a professional organization? | *support the purpose mission, and goals of the profession. *help members become involved. * keep the abreast of trends & changes *offer resources, learning materials and continuing education *promote cohesiveness and professional pride
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| What is the purpose of a medical office simulation component, an externship, or cooperative placement experience? | *you can apply the skills you have learned in college in a practical setting, *work experience, *learn your own abilities, stregnths, and needs for improvement *to develop a level of professionalism and professional ethics
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| What is the recommended font, spacing, and choice of size and colour of paper when writing a resume? | 10-12 point font, single spacing, 8.5x11 white or off white paper, times new roman/arial
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| What is the advantage to networking in respect to job search? | many jobs are secured by personal recommendations and word of mouth
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| Compare and contrast the responsibilities and expectations of the student and the employer during a co-op or workplace experience? | *Student-the right to expect that the employer will provide an experience that reflects the objectives & expectations outlined by the initial agreement *Employer-the right to expect the student involved is qualified & will abide by the workplace rules
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| What does working within your scope of practice mean? | working within the parameters of duties and responsibilities outlined by ones professional training and skill set
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| List the benefits of ongoing education for the administrative office professional /HOP | *to keep abreast of technological and communication advances *prepare you to assume a wider range of responsibilities *multiple skills will continue to grow *broaden your career opportunities
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