Final Review of chapter 7,8,9
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| What is the commonly used defense mechanism? | repression
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| What are the 2 main types of boundries? | physical and emotional
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| During a personal conversation it is most appropriate to stand how far away? | 2 feet
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| What is the most appropriate way to provide positive reinforcement to a pt.? | pat on back
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| Which question would you ask a pt. presents for a follow-up visit? | how have you been doing since your last visit
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| Meditation and prayer are examples of which coping skill? | spiritual
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| The majority of the population are what type of learners? | Visual
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| What is active listening? | involves giving attention to a person trying to communicate with you and taking an active interest in what the are saying(being in the moment)
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| Demonstrating __________ will help you advance in your career. | resourcefullness
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| A phone screening manual is sometimes called? | triage manaul
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| When providing pt. education what is your first task as a MA? | to assess the pt.'s ability to comprehend the instructions
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| When working with pt.'s especially older ones, what is the best way to greet them? | warmly with a smile and by their full name
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| Why do we document pt. education? | prevent legal liability
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| How should the communication between the members of the healthcare team be maintained? | respectful and professional
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| When a pt calls with a medical question, what should the MA do to help the doctor? | document
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| Why is if important to write your intials when taking a phone message? | So the provider will know who took the message if the provider has a question about it
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| When obtaining a message from a recording device or outside answering service, what should you do? | use active listening skills, check for additonal messages, list all pt.s who leave messages so you can pull the charts
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| When scheduling a pt., what info do you need? | pt. name, DOB, reason for visit, assess the type of appointment needed, confirm the last appt date, note the type of appt needed on the schedule
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| What info is needed to transmit a medication refill to the pharmacy? | pt. name and DOB, name of med., dosage, #of refills, medication allergies
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| What should you do if a pt. calls and makes threats? | document and notify superisor and or provider
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| What are the 3 communication styles? | Visual, Auditory, Keneshetic
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| What is verbal communication | spoken or written
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| What is communication defined as? | the exchange of thoughts, message, or information
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| When speaking to pt.'s, what are some things that demonstrate good communication? | active listening, pat on back, maintain eye contact, ect.....
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| What is the essence of communication? | a sender sends a message to a receiver
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