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chptr 7,8,9.
Final Review of chapter 7,8,9
Question | Answer |
---|---|
What is the commonly used defense mechanism? | repression |
What are the 2 main types of boundries? | physical and emotional |
During a personal conversation it is most appropriate to stand how far away? | 2 feet |
What is the most appropriate way to provide positive reinforcement to a pt.? | pat on back |
Which question would you ask a pt. presents for a follow-up visit? | how have you been doing since your last visit |
Meditation and prayer are examples of which coping skill? | spiritual |
The majority of the population are what type of learners? | Visual |
What is active listening? | involves giving attention to a person trying to communicate with you and taking an active interest in what the are saying(being in the moment) |
Demonstrating __________ will help you advance in your career. | resourcefullness |
A phone screening manual is sometimes called? | triage manaul |
When providing pt. education what is your first task as a MA? | to assess the pt.'s ability to comprehend the instructions |
When working with pt.'s especially older ones, what is the best way to greet them? | warmly with a smile and by their full name |
Why do we document pt. education? | prevent legal liability |
How should the communication between the members of the healthcare team be maintained? | respectful and professional |
When a pt calls with a medical question, what should the MA do to help the doctor? | document |
Why is if important to write your intials when taking a phone message? | So the provider will know who took the message if the provider has a question about it |
When obtaining a message from a recording device or outside answering service, what should you do? | use active listening skills, check for additonal messages, list all pt.s who leave messages so you can pull the charts |
When scheduling a pt., what info do you need? | pt. name, DOB, reason for visit, assess the type of appointment needed, confirm the last appt date, note the type of appt needed on the schedule |
What info is needed to transmit a medication refill to the pharmacy? | pt. name and DOB, name of med., dosage, #of refills, medication allergies |
What should you do if a pt. calls and makes threats? | document and notify superisor and or provider |
What are the 3 communication styles? | Visual, Auditory, Keneshetic |
What is verbal communication | spoken or written |
What is communication defined as? | the exchange of thoughts, message, or information |
When speaking to pt.'s, what are some things that demonstrate good communication? | active listening, pat on back, maintain eye contact, ect..... |
What is the essence of communication? | a sender sends a message to a receiver |