| Question |
Answer |
| Job Design |
Specifies the contents of the job. |
| Technical Feasibility |
The job must be physically and mentally doable. |
| Economic Feasibility |
Cost of the job should be less than the value it adds. |
| Behavioral Feasibility |
Degree to which the job is intrinsically satisfying to the employee. |
| Specialization |
The breadth of the job design. |
| Job Enlargement |
A horizontal expansion of the job through increasing the scope of the work assigned. |
| Job Enrichment |
A vertical expansion of the job through increased worker responsibility. |
| Job Rotation |
Workers shift to different jobs to increase understanding of the total process. |
| Problem-Solving Teams |
Small groups of employees and supervisors trained in problem-solving techniques who meet to identify, analyze, and propose solutions to workplace problems. |
| Special-Purpose Teams |
Highly focused, short-term teams addressing issues important to management and labor. |
| Self-Directed Teams |
Integrated teams empowered to control portions of their process. |
| Alternative workplace |
Brings work to the worker rather than the worker to the workplace. |
| Method Analysis |
Process concerned with the detailed process for doing a particular job. |
| Work Measurement |
Determines how long it should take to do a job. |
| Standard Time |
The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays. |
| Time Study |
A technique for developing a standard time based on actual observations of the operator. |
| Mean Observed Time |
The average of the observation times for each of the work elements. |
| Performance Rating Factor |
A subjective estimate of a worker's pace relative to a normal work pace. |
| Frequency of Occurrence |
How often the work element must be done each cycle. |
| Normal Time |
The mean observed time multiplied by the performance rating factor by the frequency of occurrence. |
| Allowance Factor |
The amount of time the analyst allows for personal time, fatigue, and unavoidable delays. |
| Elemental Time Data |
Establishes standards based on previously completed time studies, stored in an organization's database. |
| Predetermined Time Data |
Published database of elemental time data used for establishing standard times. |
| Work Sampling |
A technique for estimating the proportion of time a worker spends on a particular activity. |
| Time-Based Compensation Systems |
Pay based on the number of hours worked. |
| Output-based (incentive) Systems |
Pay based on the number of units completed. |
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