click below
click below
Normal Size Small Size show me how
QDM Exam #2
Ch. 11
Question | Answer |
---|---|
Job Design | Specifies the contents of the job. |
Technical Feasibility | The job must be physically and mentally doable. |
Economic Feasibility | Cost of the job should be less than the value it adds. |
Behavioral Feasibility | Degree to which the job is intrinsically satisfying to the employee. |
Specialization | The breadth of the job design. |
Job Enlargement | A horizontal expansion of the job through increasing the scope of the work assigned. |
Job Enrichment | A vertical expansion of the job through increased worker responsibility. |
Job Rotation | Workers shift to different jobs to increase understanding of the total process. |
Problem-Solving Teams | Small groups of employees and supervisors trained in problem-solving techniques who meet to identify, analyze, and propose solutions to workplace problems. |
Special-Purpose Teams | Highly focused, short-term teams addressing issues important to management and labor. |
Self-Directed Teams | Integrated teams empowered to control portions of their process. |
Alternative workplace | Brings work to the worker rather than the worker to the workplace. |
Method Analysis | Process concerned with the detailed process for doing a particular job. |
Work Measurement | Determines how long it should take to do a job. |
Standard Time | The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays. |
Time Study | A technique for developing a standard time based on actual observations of the operator. |
Mean Observed Time | The average of the observation times for each of the work elements. |
Performance Rating Factor | A subjective estimate of a worker's pace relative to a normal work pace. |
Frequency of Occurrence | How often the work element must be done each cycle. |
Normal Time | The mean observed time multiplied by the performance rating factor by the frequency of occurrence. |
Allowance Factor | The amount of time the analyst allows for personal time, fatigue, and unavoidable delays. |
Elemental Time Data | Establishes standards based on previously completed time studies, stored in an organization's database. |
Predetermined Time Data | Published database of elemental time data used for establishing standard times. |
Work Sampling | A technique for estimating the proportion of time a worker spends on a particular activity. |
Time-Based Compensation Systems | Pay based on the number of hours worked. |
Output-based (incentive) Systems | Pay based on the number of units completed. |