Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
concept of Professio
Optimizing Employee Performance
| Question | Answer |
|---|---|
| The Urgent Care Manager is planning to assign one of the charge nurses as an employee coach. Which charge nurse would be the best choice? | A full-time charge nurse who has experience as a preceptor |
| The nurse manager walks into the break room and sees a staff nurse crying at the table. The nurse states, “This is the worst day! No matter what I do, I can’t please my patients!” Which coaching role should the nurse manager assume with the staff nurse? | Counselor |
| The charge nurse has been delegated to act as a coach for a newly hired nurse. Which actions demonstrate ineffective coaching by the charge nurse? | -Providing feedback only when incorrect actions are noted -Using general group coaching techniques with the new hire -Refraining from providing feedback until after the orientation period |
| The nurse coordinator in the intensive care unit is preparing employee feedback for the charge nurse. Which statement by the coordinator demonstrates effective feedback? | “You have a great rapport with the patients, but I noticed you’re struggling with time management skills. Let’s discuss some strategies for improvement.” |
| A nurse manager is gathering information to provide feedback to a nurse who recently completed the orientation period. Which behavior should be discussed? | The nurse takes a long time to get reports and begin patient care. |
| A nurse manager has received reports from other staff members that Jeannie, a staff nurse, is very abrupt with colleagues and patients. Which should the nurse manager consider prior to providing feedback to Jeannie? | -Observing Jeannie interacting with her colleagues and patients -Being ready to provide positive feedback if Jeannie responds poorly to criticism -Preparing for the possibility that Jeannie will want to know who complained about her behavior |
| The clinical director is concerned about the poor performance of a staff nurse. What is the first action the director should take prior to implementing a disciplinary plan? | Gather all the supporting data and assess the nurse's outlook of the situation |
| The nurse educator places highest priority on completing the performance appraisal of which staff nurse? | The nurse who will receive feedback on an incident that occurred this morning |
| The nurse manager on the maternal-newborn unit is preparing a performance appraisal for a staff nurse. Despite frequent reinforcement, the staff nurse consistently calls in sick or is late to work. | -- |
| The manager has documented each encounter with the nurse regarding these concerns. What is the manager’s best next step? | Contact the human resources (HR) department |
Created by:
Lightnning54
Popular Nursing sets