| Question | Answer |
| Assessing is... | ...a pervasive strategy throughout crisis intervention.
...overarching, continuous, and dynamically ongoing throughout the crisis.
...evaluating the client's present and past situational crises in terms of the client's ability to cope. |
| The two categories that the six-step model can be broken into are? | Listening and Acting |
| 1st Step | Define the problem |
| 2nd Step | Ensure client safety |
| 3rd Step | Provide Support |
| 4th Step | Examine alternatives |
| 5th Step | Make plans |
| 6th Step | Obtain commitment |
| Describe "Defining the problem" | -Explore and define the problem from the client's point of view.
-Use active listening, open-ended questions.
-Attend to both verbal and nonverbal messages of the client. |
| Describe "Ensure Client Safety" | -Asses lethality, criticality, immobility, or seriousness of threat to the client's physical and psychological safety.
-Assess both the client's internal events and situation
-Make client aware of alternatives to self destructive behavior. |
| Describe "Provide Support" | -Communicate to the client that the crisis worker is a valid support person.
-Demonstrate a caring, positive, nonpossessive, nonjudgemental, acceptant, personal involvement with the client. |
| Describe "Examine Alternatives" | -Assist Client in exploring the choices he/she has available to him/her now.
-Facilitate a search for immediate situational supports, coping mechanisms, and positive thinking. |
| Describe "Make plans" | -Assist Client in developing a realistic short-term plan that identifies additional resources and provides coping mechanisms.
-Definite action steps that the client can own and comprehend. |
| Describe "Obtain Commitment" | -Help client commit himself/herself to definite positive action steps that the client can own and realistically accomplish or accept. |
