Question | Answer |
IT IS OFTEN THE PRACTICE ADMINISTRATOR WHO IS RESPONISBLE FOR THE BUSINESS PORTION OF THE PRACTICE | TRUE |
A LARGE PERCENTAGE OF REIMBURSEMENT IN THE PHYSICIAN'S OFFICE IS GENERATED FROM THIRD-PARTY PAYERS | TRUE |
INFORMATION PROVIDED ON THE PATIENT REGISTRATION FORM WILL PROVE CRITICAL TO ANY BILLING AND COLLECTION EFFORTS | TRUE |
WHEN NO BUSINESS OR HOME TELEPHONE NUMBER IS LISTED ON THE PATIENT REGISTRATION FORM THIS MAY BE AN INDICATION OF A FUTURE NONPAYING PATIENT | TRUE |
A COLLECTION RATE OF 80% TO 85% SHOULD BE A GOAL FOR THE PRACTICE ADMINISTRATOR IN CHARGE OF COLLECTIONS IN THE PHYSICIAN'S OFFICE | FALSE |
MOST MEDICAL PRACTICES OPERATE WITH A SET OF FEES THAT MUST BE APPLIED TO ALL PATIENTS IN THE PRACTICE | TRUE |
UNDER FEDERAL REGULATIONS A LIST OF THE MOST COMMON SERVICES THE PHYSICIAN OFFERS INCLUDING PROCEDURE CODE NUMBERS WITH A DESCRIPTION OF EACH SERVICE AND ITS PRICE MUST BE POSTED IN THE OFFICE WAITING ROOM | FALSE |
WHEN A PHYSICIAN OFFERS A DISCOUNT IT MUST APPLY TO THE TOTAL BILL NOT JUST THE PORTION THAT IS PAID BY THE PATIENT | TRUE |
IT IS LEGAL TO OFFER PATIENTS A CASH DISCOUNT WHEN THE ENTIRE FEE IS PAID AT THE TIME OF SERVICE | TRUE |
IN MOST SITUATIONS BOTH PRIVATE INSURERS AND THE FEDERAL GOVERNMENT BAN WAIVING THE COPAYMENT PORTION OF THE PATIENTS FEE | TRUE |
STANDARD POLICY SHOULD BE TO REDUCE FEES OF ANY PATIENT WHO DIES AFTER RECIEVING MEDICAL CARE | FALSE |
YOU SHOULD NOT GIVE PATIENTS THE OPTION OF ASKING IF THEY WOULD LIKE TO PAY NOW OR HAVE A BILL SENT | TRUE |
A MEDICAL PRACTICE CANNOT REFUSE TO LET AN ESTABLISHED PATIENT SEE THE DOCTOR BECAUSE OF A DEBT | TRUE |
IN TRYING TO COLLECT AN UNPAID BALANCE A TELEPHONE INTERVIEW IS PREFERRED TO A PERSONAL INTERVIEW | FALSE |
A PERSONAL CHECK IS A GUARANTEE OF PAYMENT | FALSE |
IF A PATIENT WRITES PAID IN FULL ON A CHECK AGAINST AN ACCOUNT THAT WILL NOT BE PAID IN FULL WITH THE CHECK THE ACCEPTANCE OF THE CHECK INDICATES AN ACCEPTANCE OF THE PAID IN FULL REMARK | FALSE |
ONE PERSON OR ONE DEPARTMENT SHOULD HANDLE ALL BILLING QUESTIONS | TRUE |
THE BEST AND MOST EFFECTIVE COLLECTION STATEMENTS INCLUDE A HANDWRITTEN NOTE | TRUE |
REFUNDS MAY BE MADE BY CHECK ON ACCOUNTS IN WHICH PAYMENT WAS MADE BY CREDIT CARD | FALSE |
A PATIENT HAS A 600 BALANCE AND AGREES TO A PAYMENT PLAN OF 100 IN SIX INSTALLMENTS IF HE OR SHE SKIPS THE THIRD INSTALLMENT AND SENDS 25 THE FOLLOWING MONTH THE PHYSICIAN CAN SEND THE ACCOUNT TO A COLLECTION AGENCY | TRUE |
THE FAIR CREDIT REPORTING ACT STATES THAT A PATIENT HAS 60 DAYS FROM THE DATE A STATEMENT IS MAILED TO COMPLAIN ABOUT AN ERROR | FALSE |
WHEN A PHYSICIAN CONTINURES TO TREAT A PATIENT WITH AN OVERDUE ACCOUNT THE COURTS HAVE VIEWED THIS AN EXTENSION OF CREDIT THEREFORE PATIENTS WHO FALL INTO THIS DELINQUENT STATUS SHOULD BE REFERRED ELSEWHERE | TRUE |
ACCORDING TO THE FDCPA DEBTORS CAN NEVER BE CONTACTED AT WORK | FALSE |
IN A TELEPHONE COLLECTION CALL THE FIRST 2 MINUTES WILL SET THE SCENE FOR YOUR RELATIONSHIP WITH THE PATIENT | FALSE |
IN A TELEPHONE COLLECTION CALL IF A PATIENT DOES NOT RESPOND IT PROBABLY MEANS NO | FALSE |
MEDICARE ACCOUNTS MAY NOT BE WRITTEN OFF UNTIL SEQUENTIAL STATEMENTS HAVE BEEN SENT WITH AN INCREASING INTENSITY IN THE COLLECTION MESSAGE AND A GENUINE COLLECTION EFFORT HAS BEEN MADE | TRUE |
ALL ACCOUNTS OLDER THAN 120 DAYS SHOULD GO TO A COLLECTION AGENCY | FALSE |
STATEMENTS SHOULD NOT BE SENT TO A PATIENT WHO HAS FILED FOR BANKRUPTCY | TRUE |
INSURANCE BILLING SPECIALISTS WHO HANDLE CHECKS OR CASH SHOULD BE BONDED AND INSURED | TRUE |
CASH FLOW IS | THE ONGOING AVAILABILTY OF CASH IN THE MEDICAL PRACTICE |
WHEN INSURANCE CARRIERS DO NOT PAY CLAIMS IN A TIMELY MANNER WHAT EFFECT DOES THIS HAVE ON THE MEDICAL PRACTICE?WHAT DOES THE INSURANCE BILLING SPECIALIST NEED TO MONITOR TO BE ABLE TO EVALUATE THE EFFECTIVENESS OF THE COLLECTION PROCESS | DECREASED CASH FLOW |
THE AVERAGE AMOUNT OF ACCOUNTS RECIEVABLE SHOULD BE | 1.5 TO 2 TIMES THE CHARGE FOR 1 MONTH OF SERVICES |
ACCOUNTS THAT ARE 90 DAYS OR OLDER SHOULD NOT EXCEED | 15% TO 18% OF THE TOTAL ACCOUNTS RECIEVABLE |
WHAT SHOULD BE DONE TO INFORM A NEW PATIENT OF OFFICE FEES AND PAYMENTS POLICIES | SEND PATIENT INFORMATION BROCHURE SEND A CONFIRMATION LETTER DISCUSS FEES AND POLICES AT THE TIME OF THE INITIAL CONTACT |
THE PATIENT IS LIKELY TO BE THE MOST COOPERATIVE IN FURISHING DETAILS NECESSARY FOR A COMPLETE REGISTRATION PROCESS | BEFORE ANY SERVICES ARE PROVIDED |
THE REASON FOR A FEE REDUCTION MUST BE DOCUMENTED IN THE PATIENT'S | MEDICAL RECORD |
PROFESSIONAL COURTESY MEANS | MAKING NO CHARGE TO ANYONE PATIENT OR INSURANCE COMPANY FOR MEDICAL CARE |
WHEN COLLECTING FEE'S YOUR GOAL SHOULD ALWAYS BE TO | COLLECT THE FULL AMOUNT |
A MEDICAL PRACTICE HAS A POLICY OF BILLING ONLY FOR CHARGES IN EXCESS OF 50 WHEN THE MEDICAL ASSISTANT REQUESTS A 45 PAYMENT FOR THE OFFICE VISIT THE PATIENT STATES JUST BILL ME HOW SHOULD THE MEDICAL ASSISTANT RESPOND | STATE THE OFFICE POLICY AND ASK FOR THE FULL FEE |
THE MOST COMMON METHOD OF PAYMENT IN A MEDICAL OFFICE IS | PERSONAL CHECK |
WHEN THE PHYSICIAN'S OFFICE RECIEVES NOTICE THAT A CHECK WAS NOT HONORED THE FIRST THING TO DO IS TO | CALL THE BANK OR THE PATIENT |
ACCOUNTS RECIEVABLE ARE USUALLY AGED IN TIME PERIODS OF | 30,60,90, AND 120 DAYS |
MESSAGES INCLUDED ON STATEMENTS TO PROMOTE PAYMENT ARE CALLED | DUN MESSAGES |
WHAT IS THE TYPE OF BILLING SYSTEM IN WHICH PRACTICE MANAGEMENT SOFTWARE IS USED | COMPUTER BILLING |
EMPLOYMENT OF A BILLING SERVICE IS CALLED | OUTSOURCING |
THE FIRST STATEMENT SHOULD BE | PRESENTED AT THE TIME OF SERVICE |
THE FIRST TELEPHONE CALL TO THE PATIENT TO TRY TO COLLECT ON AN ACCOUNT SHOULD BE MADE | AFTER THERE IS NO RESPONSE FROM THE THIRD STATEMENT |
WHAT IS A CARD CALLED THAT PERMITS BANK CUSTOMERS TO MAKE CASHLESS PURCHASES FROM FUNDS ON DEPOSIT WITHOUT INCURRING REVOLVING FINANCE CHARGES FOR CREDIT | DEBIT CARD |
HOW MANY INSTALLMENTS(EXCLUDING A DOWN PAYMENT) MUST A PAYMENT PLAN HAVE TO REQUIRE FULL WRITTEN DISCLOSURE | FOUR OR MORE |
PATIENT ACCOUNTS THAT ARE 90 DAYS OR OLDER SHOULD NOT EXCEED WHAT PERCENT OF THE TOTAL OFFICE ACCOUNTS RECIEVABLE | 15% TO 18% |
WHAT IS THE NAME OF THE FEDERAL ACT THAT PROHIBITS DISCRIMINATION IN ALL AREAS OF GRANTING CREDIT | EQUAL CREDIT OPPORTUNITY ACT |
WHAT IS THE NAME OF THE ACT DESIGNED TO ADDRESS THE COLLECTION PRACTICES OF THIRD-PARTY DEBT COLLECTORS AND ATTORNEYS WHO REGULARLY COLLECT DEBTS FOR OTHERS | FAIR DEBT COLLECTION PRACTICES ACT |
ALL COLLECTIONS CALLS SHOULD BE PLACED | AFTER 8AM AND BEFORE 9PM |
WHICH GROUP OF ACCOUNTS WOULD A COLLECTOR TARGET WHEN HE OR SHE BEGINS MAKING TELEPHONE CALLS | 60 TO 90 DAYS ACCOUNTS |
IN MAKING COLLECTION TELEPHONE CALLS TO A GROUP OF ACCOUNTS HOW SHOULD THE ACCOUNTS BE ORGANIZED TO DETERMINE WHERE TO BEGIN | ORGANIZE THE ACCOUNTS ACCORDING TO AMOUNTS OWED AND START WITH THE LARGEST AMOUNT |
A PLAN IN WHICH EMPLOYESS CAN CHOOSE THEIR OWN WORKING HOURS FROM WITH A BROAD RANGE OF HOURS APPROVED BY MANAGEMENT IS CALLED | FLEX TIME |
WHEN WRITING A COLLECTION LETTER | USE A FRIENDLY TONE AND ASK WHY PAYMENT HAS NOT BEEN MADE |
IF AN INSURANCE COMPANY SEEMS TO BE IGNORING ALL EFFORTS TO TRACE A CLAIM SEND A COPY OF THE | HISTORY OF THE ACCOUNT |
NETBACK IS A TERM USED TO DESCRIBE | A COLLECTION AGENCY'S PERFORMANCE |
THE PART OF THE LEGAL SYSTEM THAT ALLOWS LAYPEOPLE TO SETTLE A LEGAL MATTER WITHOUT USE OF AN ATTORNEY IS THE | SMALL CLAIMS COURT |
IN A BANKRUPTCY CASE MOST MEDICAL BILLS ARE CONSIDERED | UNSECURED DEBT |
THE WORD____COMES FROM A LATIN WORD THAT MEANS TO BELIEVE OR TO TRUST | CREDIT |
THE UNPAID BALANCE DUE FROM PATIENTS FOR SERVICES THAT HAVE BEEN RENDERED IS CALLED | ACCOUNTS RECIEVABLE |
THE PATIENT INFORMATION SHEET IS ALSO KNOWN AS THE | PATIENT REGISTRATION INSURANCE FORM |
THE PATIENT REGISTRATION FORM SHOULD BE UPDATED AT LEAST EVERY | 6 MONTHS OR EACH TIME PATIENTS IS SEEN |
ALL DISCOUNTED FEES NEED TO BE NOTED ON THE PATIENT'S | FINACIAL ACCOUNTING RECORD OR LEDGER CARD |
ASSETS OR DEBTS THAT HAVE BEEN DETERMINED TO BE UNCOLLECTIBLE AND ARE THEREFORE TAKEN OFF(DEBITED) THE ACCOUNTING BOOKS AS A LOSS ARE CALLED | WRITE OFFS |
THE AMOUNT DUE LISTED ON THE PATIENT'S FINANCIAL ACCOUNTING RECORD IS ALSO REFERRED TO AS THE ACCOUNT | BALANCE |
IF THE ENDORSEMENT ON THE BACK OF THE PAYMENT CHECK DOES NOT MATCH THE NAME ON THE FRONT THERE MAY BE A CASE OF | FORGERY |
THE PROCEDURE OF SYSTEMICALLY ARRANGING THE ACCOUNTS RECIEVABLE BY AGE FROM THE DATE OF SERVICE IS CALLED | AGE ANALYLSIS |
THE STATEMENT THIS BILL IS NOW 30 DAYS PAST DUE PLEASE REMIT PAYMENT IS CALLED A | DUN MESSAGE |
THE OUTSIDE PARTY WHO TAKES OVER THE TASK OF PREPARING AND MAILING STATEMENTS IS KNOWN AS A/AN | BILLING SERVICE |
THE TERM___IS USED WHEN ACCOUNTS ARE BILLED AT SPACED INTERVALS DURING THE MONTH | CYCLE BILLING |
THE TRUTH IN LENDING CONSUMER CREDIT COST DISCLOSURE REQUIRES BUSINESS TO DISCLOSE ALL ___AND___COSTS RELATED TO GRANTING CREDIT | DIRECT AND INDIRECT |
A FORMAL REGULATION OR LAW SETTING TIME LIMITS ON LEGAL ACTION IS KNOWN AS | STATUE OF LIMATIONS |
THE MAXIMUM TIME DURING WHICH A LEGAL COLLECTION SUIT MAY BE RENDERED AGAINST A DEBTOR IS REFERRED TO AS A/AN | STATUE OF LIMATIONS |
ACCORDING TO THE FDCPA DO NOT CONTACT A THIRD PARTY MORE THAN__UNLESS REQUESTED TO DO SO BY THE PARTY OR THE RESPONSE WAS ERRONEOUS OR INCOMPLETE | ONCE |
THE COLLECTION ABBREVIATION TTA MEANS | TURNED TO AGENCY |
THE COLLECTION ABBREVIATION OOT MEANS | OUT OF TOWN |
WHEN DEALING WITH MANAGED CARE CONTRACTS DO NOT SIGN CONTRACTS THAT USES THE ___CLAUSE BECAUSE THIS IS A WAY FOR ONE PARTY TO SHIFT FINANCIAL RESPONSIBILITIES TO ANOTHER PARTY | HOLD HARMLESS |
PATIENT'S ACCOUNTS TURNED OVER TO A COLLECTION AGENCY SHOULD HAVE A/AN | LETTER OF WITHDRAWL |
IN FILING A CLAIM IN SMALL CLAIMS COURT THE PHYSICIAN'S OFFICE IS REFERRED TO AS THE | PLANTIFF |
A PATIENT WHO OWES A BALANCE ON HIS OR HER ACCOUNT AND MOVES BUT LEAVES NO FORWARDING ADDRESS IS CALLED A/AN | SKIP |
IN DEALING WITH AN ESTATE CLAIM A CALL TO THE __CAN BE MADE PERIODICALLY TO CHECK ON THE STATUS OF THE ESTATE | EXECUTOR |
A/AN ___ IS A CLAIM ON THE PROPERTY OF ANOTHER AS SECURITY FOR A DEBT | LIEN |
THE RELATIONSHIP OF THE AMOUNT OF MONEY OWED TO A PHYSICIAN AND THE AMOUNT OF MONEY COLLECTED ON THE PHYSICIAN'S ACCOUNTS RECIEVABLE IS CALLED THE | COLLECTION RATIO |
WHICH TYPE OF BANKRUTCY IS CONSIDERED WAGE EARNER'S BANKRUPTCY | CHAPTER 13 |
IF THE PATIENT REFUSES TO DIVULGE ANY NEEDED INFORMATION ON THE PATIENT REGISTRATION FORM THE POLICY SHOULD BE TO BILL THE PATIENT USING THE INFORMATION THAT HAS BEEN GIVEN | FALSE |