Question | Answer |
Active listening | Giving the speaker your undivided attention, resisting urges to respond verbally, mentally focusing and concentrating on the message being relayed |
Defense mechanism | Are largely unconscious acts we use to help us deal with the unpleasant and emotional circumstances |
Subjective information | any information that the patient provides to the physician describing symptoms that exist in the mind but cannot be seen, heard, felt, or measured |
Communication | the transfer of information from one party to another |
Demeanor | How a person appears, their expressions and body language |
Ethnic | A group of society defined by origin or race |
Feedback | Oral or nonverbal response such as repeating, restatement, paraphrasing, examples, questions, or summaries |
Non-verbal communication | Communication without words, expressed through body posture, hand movements, manner of walking, and facial expressions; also called body language |
Bias | To prejudge or have a one-sided opinion that influences your judgment negatively |
Communication cycle | Basic elements needed to communicate |
Enunciate | to pronounce things clearly |
Verbal communication | The use of language or spoken words to transmit messages |
Reflective listening | To think about, dwell on, mull over, and study or weigh what has been said |
Discrimination | To unfairly treat an individual or group based on age, culture, gender, race, religion, lifestyle, or sexual orientation |
Colloquialisms | Slang or informal language |
Prejudice | Judgment formed prior to gathering all facts |
Noncompliant | In a medical setting, refusing to obey the doctor's treatment plan |
Displaced anger | nger that is completely unrelated to the event that is presently occurring; it may be built up or held in from another event and released at an inappropriate time |
Stereotyping | Generalized or oversimplified conception concerning an individual, group, or form of behavior |
Open-ended questions | Questions that allow a person to formulate a response and elaborate |
Objective information | In a medical context, facts that are apparent to the observer; descriptive of findings that can be seen, heard, felt, or measured |
Body language | Body movements, sending a message without words; referred to as nonverbal communication |
Maslow's Hierarchy of Needs | Five central human needs arranged from the most basic (bottom of pyramid) to the most complex (Top of Pyramid |
Physical Needs | Fresh air
Clean water
Nutritious food
Shelter from elements
Proper clothing
Basic medical care
Sexual intimacy |
Security Needs/Safety | Freedom from physical harm
Stable environment
Can depend on others
Protection from abuse
Freedom from fear, anxiety
Order, law and limits |
Social Needs/Belong/Love | Essential need for others
Fulfilling relationships with others
Romance
Friendships |
Esteem Needs | Feel valuable and worthwhile
Feeling of importance
Feeling of being successful and respect
Competence |
Self Actualization | Self personal growth
Personal Fulfillment = Success |