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Chapter 4
Chapter 4 The Art of Communication
| Question | Answer |
|---|---|
| Active listening | Giving the speaker your undivided attention, resisting urges to respond verbally, mentally focusing and concentrating on the message being relayed |
| Defense mechanism | Are largely unconscious acts we use to help us deal with the unpleasant and emotional circumstances |
| Subjective information | any information that the patient provides to the physician describing symptoms that exist in the mind but cannot be seen, heard, felt, or measured |
| Communication | the transfer of information from one party to another |
| Demeanor | How a person appears, their expressions and body language |
| Ethnic | A group of society defined by origin or race |
| Feedback | Oral or nonverbal response such as repeating, restatement, paraphrasing, examples, questions, or summaries |
| Non-verbal communication | Communication without words, expressed through body posture, hand movements, manner of walking, and facial expressions; also called body language |
| Bias | To prejudge or have a one-sided opinion that influences your judgment negatively |
| Communication cycle | Basic elements needed to communicate |
| Enunciate | to pronounce things clearly |
| Verbal communication | The use of language or spoken words to transmit messages |
| Reflective listening | To think about, dwell on, mull over, and study or weigh what has been said |
| Discrimination | To unfairly treat an individual or group based on age, culture, gender, race, religion, lifestyle, or sexual orientation |
| Colloquialisms | Slang or informal language |
| Prejudice | Judgment formed prior to gathering all facts |
| Noncompliant | In a medical setting, refusing to obey the doctor's treatment plan |
| Displaced anger | nger that is completely unrelated to the event that is presently occurring; it may be built up or held in from another event and released at an inappropriate time |
| Stereotyping | Generalized or oversimplified conception concerning an individual, group, or form of behavior |
| Open-ended questions | Questions that allow a person to formulate a response and elaborate |
| Objective information | In a medical context, facts that are apparent to the observer; descriptive of findings that can be seen, heard, felt, or measured |
| Body language | Body movements, sending a message without words; referred to as nonverbal communication |
| Maslow's Hierarchy of Needs | Five central human needs arranged from the most basic (bottom of pyramid) to the most complex (Top of Pyramid |
| Physical Needs | Fresh air Clean water Nutritious food Shelter from elements Proper clothing Basic medical care Sexual intimacy |
| Security Needs/Safety | Freedom from physical harm Stable environment Can depend on others Protection from abuse Freedom from fear, anxiety Order, law and limits |
| Social Needs/Belong/Love | Essential need for others Fulfilling relationships with others Romance Friendships |
| Esteem Needs | Feel valuable and worthwhile Feeling of importance Feeling of being successful and respect Competence |
| Self Actualization | Self personal growth Personal Fulfillment = Success |
Created by:
Tonedeoliveira
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