Term | Definition |
Disclaimer | Statement that asks the listener to receive what you say without its reflecting negatively on you. |
Display Rule | Rule or custom that governs what is and what is not permissible communication. |
Critical Listening | Listening with an open mind. |
Active Listening | The process by which a listener expresses his or her understanding of the speaker's total message. |
Long-term Memory | Memory that is unlimited in storage capacity and that holds information for long periods of time. |
Empathic Listening | Listening to understand what a person means and what a person is feeling. |
Empathy | Involves sharing others feelings, an ability to feel or perceive things from others points of view. |
Evaluation | A process whereby we place a value on some person, object, or event. |
Listening | An active process of receiving stimuli consisting of five stages: receiving, understanding, remembering, evaluating, and responding. |
Nonjudgmental Listening | Listening with an open mind and a view toward understanding. |
Objective Listening | Listening with detachment to measure meanings and feelings against some objective reality. |
Responding | Listening stage that occurs with immediate feedback and delayed feedback. |
Remembering | A stage in listening referring to the retention of what you hear. |
Receiving | A stage in listening involving the hearing of and attending to the message. |
Understanding | A stage in listening involving deciphering the meaning from the message you hear. |
Short-term Memory | Memory that is very limited in capacity; contains information that is quickly lost if it is not passed on to long-term memory. |
Hedging | A disclaimer that helps you to separate yourself from the message. |
Credentialing | A disclaimer that helps you establish your special qualifications before you say your message. |
Sin License | A disclaimer that ask listeners for permission to deviate in some way from normal rules of conversation. |
Cognitive Disclaimer | A disclaimer that lets the speaker know you are thinking clearly. |
Surface Listening | Listening to the literal meaning of the words and sentences. |
Depth meaning | Listening to the underlying message about the person's feelings and needs. |