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Management Terms 4
Management Unit 4 Terms
Question | Answer |
---|---|
Accountability | the obligation to accept responsibility for the outcomes of assigned tasks |
Achievement need | take personal responsibility for work; set personal goals; want immediate feedback on work |
Affiliation need | concerned about relationships with others; work to get along well and fit in with a group |
Autocratic leader | one who gives direct clear and precise orders with detailed instructions as to what when and how work is to be done |
Centralized organization | all major planning and decision making is done by a group of top managers in the business |
Decentralized organization | a business is divided into smaller operating units and managers are given almost total responsibility |
Democratic leader | one who encourages workers to share in making decisions about work-related problems |
Empowerment | letting workers decide how to perform their work tasks and offer ideas on how to improve the work process |
Executive | a top-level manager who spends almost all of his or her time on management functions |
Flattened organization | one with fewer levels of management than traditional structures |
Human relations | how well people get along with each other when working together |
Implementing | helping employees to work effectively |
Leadership | the ability to influence individuals and groups to achieve organizational goals |
Leadership style | the general way a manager treats and directs employees |
Line organization | all authority and responsibility may be traced in a direct line from the top executive down to the lowest employee level in the organization |
Matrix organization | combines workers into temporary work teams to complete specific projects |
Mission statement | a short specific statement of the purpose and direction of the business |
Motivation | the set of factors that cause a person to act in a certain way |
Motivators | factors that increase job satisfaction |
Open leader | a manager who gives little or no direction to workers |
Operational planning | short |
Organization chart | a visual device that shows the structure of an organization and the relationships among workers and divisions of work |
Organizing | determining how plans can most effectively be accomplished; arranging resources to complete work |
Planning | analyzing information and making decisions about what needs to be done |
Policies | guidelines used in making decisions regarding specific recurring situations |
Power need | desire to influence and control others and to be responsible for a group’s activities |
Procedure | a list of steps to be followed for a performing certain work |
Process improvement | efforts to increase the effectiveness and efficiency of specific business operations |
Self-directed work team | a team in which members together are responsible for the work assigned to the team |
Situational leader | one who understands employees and job requirements and matches actions and decisions to the circumstances |
Span of control | the number of employees who are directly supervised by one person |
Standard | a specific measure by which something is judged |
Strategic planning | long-term planning that provides broad goals and directions for the entire business |
Supervisor | a manager whose main job is to direct the work of employees |
SWOT analysis | an examination of an organization’s internal strengths and weaknesses as well as opportunities and threats from its external environment |
Unity of command | means that no employee has more than one supervisor at a time |
Variance | the difference between current performance and the standard |
Work team | a group of individuals who cooperate to achieve a common goal |