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MOB Chapter 14 Vocab
| Question | Answer |
|---|---|
| A unit of two or more people who interact and coordinate their work to accomplish a specific goal. | Team |
| A person who benefits from team membership but does not make a proportionate contribution to the team's work. | Free Rider |
| A team created by the organization as part of the formal organization structure. | Formal Team |
| A formal team composed of a manager and his or her subordinates in the organization's formal chain of command. | Vertical Team |
| A formal team composed of employees from about the same hierarchical level but from different areas of expertise. | Horizontal Team |
| A long-lasting, sometimes permanent team in the organization structure created to deal with tasks that recur regularly. | Committee |
| A team created outside the formal organization to undertake a project of special importance or creativity. | Special-purpose Team |
| Typically 5 to 12 hourly employees from the same department who meet to discuss ways of improving quality, efficiency, and the work environment. | Problem-solving Team |
| A team consisting of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service, often supervised by an elected member. | Self-directed Team |
| A team made up of members who are geographically or organizationally dispersed, rarely meet face to face, and do their work using advance information technologies. | Virtual Team |
| A work team made up of members of different nationalities whose activities span multiple countries; may operate as a virtual team or meet face to face. | Global Team |
| A role in which the individual devotes personal time and energy to helping the team accomplish its task. | Task Specialist Role |
| A role in which the individual provides support for team members' emotional needs and social unity. | Socioemotional Role |
| The stage of team development characterized by orientation and acquaintance. | Forming |
| The stage of team development in which individual personalities and roles emerge along with resulting conflicts. | Storming |
| The stage of team development in which conflicts developed during the storming stage are resolved and team harmony and unity emerge. | Norming |
| The stage of team development in which members focus on problem solving and accomplishing the team's assigned task. | Performing |
| The stage of team development in which members prepare for the team's disbandment. | Adjourning |
| The extent to which team members are attracted to the team and motivated to remain in it. | Team Cohesiveness |
| A standard of conduct that is shared by team members and guides their behavior. | Team Norm |
| Antagonistic interaction in which one party attempts to thwart the intentions or goals of another. | Conflict |
| The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions. | Groupthink |
| A goal that cannot be reached by a single party. | Superordinate Goal |
| The process of using a third party to settle a dispute. | Mediation |
| A conflict-management strategy whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties. | Negotiation |
| A collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict. | Integrative Negotiation |
| A competitive and adversarial negotiation approach in which each party strives to get as mush as it can, usually at the expense of the other party. | Distributive Negotiation |
| The tendency for the presence of others to influence and individual's motivation and performance. | Social Facilitation |
Created by:
AbbyP
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