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MOB Chapter 13 Vocab
Question | Answer |
---|---|
Dialogue across boundaries and hierarchical levels about the team or organization;s vision, critical strategic themes, and the values that help achieve important goals. | Strategic Conversation |
The process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. | Communication |
To select symbols with which to compose a message. | Encode |
The tangible formulation of an idea to be sent to a receiver. | Message |
The carrier of a communication. | Channel |
To translate the symbols used in a message for the purpose of interpreting its meaning. | Decode |
A response by the receiver to the sender's communication. | Feedback |
The amount of information that can be transmitted during a communication episode. | Channel Richness |
Electronic communication that allows users to see who is connected to a network and share information instantly. | Instant Messaging (IM) |
An individual's level of fear or anxiety associated with interpersonal communications. | Communication Apprehension |
A communication transmitted through actions and behaviors rather than through words. | Nonverbal Communication |
The skill of receiving messages to accurately grasp facts and feelings to interpret the genuine meaning. | Listening |
A communication channel that flows within the chain of command or task responsibility defined by the organization. | Formal Communication Channel |
Messages sent from top management down to subordinates. | Downward Communication |
Messages transmitted from the lower to the higher levels in the organization's hierarchy. | Upward Communication |
The lateral or diagonal exchange of messages among peers or co-workers. | Horizontal Communication |
A team communication structure in which team members communicate through a single individual to solve problems or make decisions. | Centralized Network |
A team communication structure in which team members freely communicate with one another and arrive at decisions together. | Decentralized Network |
Communication channels that exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority. | Personal Communication Channels |
The acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries. | Personal Networking |
An informal, person-to-person communication network of employees that is not officially sanctioned by the organization. | Grapevine |
A group communication process aimed at creating a culture based on collaboration, fluidity, trust and commitment to shared goals. | Dialogue |