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Chapter 6 Marketing
Management Chapter 6
Question | Answer |
---|---|
Human Resource Management (HRM) | The management function concerned with getting, training, motivating, and keeping competent employees. |
Affirmative Action Programs | Programs that ensure that decisions and practices enhance the employment, upgrading, and retention of members of protected groups. |
Work Councils | Groups of nominated or elected employees who must be consulted when management makes decisions involving personnel. |
Board Representatives | Employees who sit on a company's board of directors and represent the interest of employees. |
Employment Planning | The process by which managers ensure they have the right numbers and kinds of people in the right places at the right time. |
Human Resource Inventory | A report listing important information about employees such as name, education, training, skills, languages spoken, and so forth. |
Job Analysis | An assessment that defines jobs and the behaviors necessary to perform them. |
Job Description | A written statement that describes a job. |
Job Specification | A written statement of the minimum qualifications that a person much possess to perform a given job successfully. |
Recruitment | Locating, identifying, and attracting capable applicants. |
Selection Process | Screening job applicants to ensure that the most appropriate candidates are hired. |
Reliability | The degree to which a selection device measures the same thing consistently. |
Validity | The proven relationship between a selection device and some relevant criterion. |
Performance-Simulation Test | Selection devices based on actual job behaviors. |
Realistic Job Preview (RJP) | A preview of a job that provides both positive and negative information about the job and the company. |
Orientation | Introducing a new employee to the the and the organization. |
Employee Training | A learning experience that seeks a relatively permanent change in employees by improving their ability to perform on the job. |
Performance Management System | A system establishes performance standards that are used to evaluate employee performance. |
360-Degree Appraisal | An appraisal device that seeks feedback from a variety of sources for the person being rated. |
Discipline | Actions taken by a manager to enforce an organization's standards and regulations. |
Employee Counseling | A process designed to help employees overcome performance-related problems. |
Compensation Administration | The process of determining a cost-effective pay structure that will attract and retain employees, provide an incentive for them to work hard, and ensure that pay levels will be perceived as fair. |
Skill-Based Pay | A pay system that rewards employees for the job skills they demonstrate. |
Variable Pay | A pay system in which an individual's compensation is contingent on performance. |
Employee Benefits | Non financial rewards design to enrich employees lives. |
Downsizing | The Planned elimination of jobs in an organization. |
Layoff-Survivor Sickness | A set of attitudes, perceptions, and behaviors of employees who survive layoffs. |
Sexual Harassment | Any unwanted action or activity of a sexual nature that explicitly or implicitly affects an individual's employment performance, or work environment. |
Workplace Spirituality | A spiritual culture where organizational values promote a sense of purpose through meaningful work that takes place in the context of community. |