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Mgmtorgs
Management of orgs test
| Question | Answer |
|---|---|
| A Deliberate arrangement of people brought together to perform a specific task | Organization |
| Three things necessary for an org. | People, Structure, Goals |
| Who makes decisions about the direction of an org? | Top Level Managers |
| Who oversees other managers? | Middle Managers |
| Who is responsible for overseeing nonmanagerial employees? | First Line Managers |
| Doing things right, concerned with means | Efficiency |
| Doing the right things | Effectiveness |
| POLC | Planning, Organizing, Leading, Controlling |
| What category is Figurehead, leader, and liaison | Mintzberg's interpersonal roles |
| What four skills does Katz declare managers have? | Conceptual, Interpersonal, Technical, Political |
| What is the primary function of managers? | Planning |
| What is planning? | Concerned with means and ends |
| What are the four reasons managers need to plan? | It establishes a coordinated effort, it reduces uncertainty, it reduces overlapping and waste, establishes goals and standards |
| What are the six steps of strategic mgmt? | Mission and goals, internal, external,formulate, implement, evaluate |
| What strategy involves growth, stability, and renewal? | Corporate strategy |
| what is a corporate strategy? | Tells what business a company wants to be in |
| Competitive Strategy? | How a company will compete |
| What are the three types of competitive strategies? | cost leadership, differentiation, focus |
| What is the difference between goals and plans? | goals are desired outcomes, plans are how to obtain the outcomes |
| What happens in traditional goal setting? | Goals come from the top of an org and trickle down, often changing on the way |
| What is a strategic plan vs. tactical | strategic apply to entire org and tactical are plans that specify how goals will be achieved |
| effective group performance depends on proper match between leader style and the degree to which the situation allows the leader to control and influence | Fiedler's Contingency Model |
| What is the LPC questionaire? | Measure of Fiedler's contingency model. Measures whether leader was task or relationship oriented |
| What is Situational Leadership Theory? (SLT) | leadership theory which examines followers' readiness |
| What is telling? | Situational theory high task, low relationship |
| What is selling? | Situational theory high task, high relationship |
| What is participating? | Low task, high relationship |
| What is delegating | low task, low relationship |
| Leader Participation Model | how much a leader should participate based on situation |
| What are the 4 team leader roles? | Coaches, troubleshooters, liaisons with external constituents, conflict managers |
| What are the seven parts of the communication process? | Sender, encoding, message, channel, decoding, receiver, feedback |
| What is involved in active listening? | Empathy, Intensity, Acceptance, Willingness to take responsibility for completeness |
| What are the three types of Conflict views | Traditional, Human Relations, interactionist |
| What is the traditional view of conflict | The view that all conflict is bad and must be avoided |
| What is the Human relations view of conflict | The view that conflict is natural and inevitable and has the potential to be a positive force |
| What is the interactionist view of conflict? | The view that some conflict is necessary for an organization to perform effectively |
| What is distributive bargaining? | Negotiation under zero-sum conditions, in which any gain by one party involves a loss to the other party |
| What is integrative bargaining? | Negotiation in which there is at least one settlement that involves no loss to either party |
| What is control? | Monitoring activities to assure they are being accomplished effectively |
| What are the three steps in the control process? | Measuring actual performance, comparing actual performance against a standard, taking action to correct problems |
| What is immediate corrective action? | action that seeks to fix the problem |
| basic corrective action? | action that seeks to find the root of the problem to fix it |
Created by:
lmp8190
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