click below
click below
Normal Size Small Size show me how
MGMT:Ch02
Question | Answer |
---|---|
Classical Viewpoint | emphasized finding ways to manage work more efficiently (scientific and administrative) |
Scientific Management | emphasized scientific study of work methods to improve the productivity of individual workers |
Who is Frederick Taylor | an American engineer from Philly, the "father of scientific management," eliminate soldiering |
What is soldiering? | deliberately working at less than full capacity |
Principle 1: Scientific Management | 1. Evaluate a task by scientifically studying each part of the task |
Principe 2: Scientific Management | 2. Carefully select workers with the right abilities for the task |
Principle 3: SM | 3. Give workers the training and incentives to do the task with the proper work methods |
Principle 4: SM | 4. Use scientific principles to plan the work methods and ease the way for workers to do their jobs |
Motion Studies | broke down each worker's job into basic physical motions and then trained workers to use the methods of their best-performing co-workers |
Differential Rate System | more efficient workers earned higher wages |
Benefits of Taylorism | when used properly, can enhance productivity |
Problem with Classical Viewpoint | Too mechanistic! Views humans as cogs in a machine |
Behavioral Viewpoint | emphasized the importance of understanding human behavior and motivating employees toward achievement |
Who is Elton Mayo | Harvard researcher who conducted studies at Western Electric's Hawthorne plant |
Hawthorne Studies | investigation to whether workplace lighting level affected worker productivity |
Hawthorne Effect | employees worked harder if they received added attention, if they thought managers paid special attention to them |