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Chap10Business
St.Clair Intro to Canadian Business Chap 10 Slide Questions n Answers
| Question | Answer |
|---|---|
| What is Moral? | The attitude an individual has toward his or her job and employer. |
| What are Human relations? | The interaction among people within an organization for the purpose of achieving organizational and personal goals. |
| What is Motivation? | The force that moves someone to take action. |
| What is Scientific Management? | A management approach designed to improve employee efficiency by scientifically studying their work. |
| What is The Hawthorne Effect? | An increase in worker productivity produced by the psychological stimulus of being singled out and made to feel important. |
| What is Maslow’s Hierarchy of Needs? | People strive to satisfy the following needs in a sequential order: (1) Physiological (2) Safety (3) Social (4) Esteem (5) Self-actualization. |
| What is Herzberg’s Two-Factor Theory? | Satisfying and dissatisfying factors associated with work: Hygiene factors: Aspects of the work environment that are associated with dissatisfaction. Motivators: Factors of human relations in which business that may increase motivation. |
| What is Mc Gregor's Theory X? | managerial assumption that employees are irresponsible, un-ambitious, and dislike work; therefore, managers must use force, control, or threats to motivate them. |
| What is Mc Gregor's Theory Y? | A managerial assumption that employees like work, are naturally committed to certain goals, are capable of creativity, and seek out responsibility under the right conditions. |
| What is Ouchi’s Theory Z? | A human relations approach that emphasizes involving employees at all levels and treating them like family. |
| What is the Equity Theory? | A theory that suggests employees base their level of satisfaction on the ratio of their inputs to the job and the outputs or rewards they receive from it. |
| What is the Expectancy Theory? | A theory suggesting that employees’ effort depends on expectations about their own ability to perform, expectations about the rewards that the organization will provide, and the attractiveness of those rewards relative to individual goals. |
| What is the Goal –setting Theory? | A motivational theory suggesting that setting goals can be an effective way to motivate employees. |
| What is the Management by objectives (MBO)? | A motivational approach in which managers and employees work together to structure personal goals and objectives for every individual, department, and project to mesh with the organization’s goals. |
| What is the Reinforcement Theory? | A motivational approach based on the idea that managers can motivate employees by influencing their behaviours with positive and negative reinforcement |
| What is the Behaviour Modification? | The systematic use of rewards and punishments to change human behaviour. |
| What is the Quality of work life (QWL)? | The overall environment that results from job and work conditions. |
| What is Job Enrichment? | Reducing work specialization and making work more meaningful by adding to the responsibilities of each job. |
| What is Job Redesign? | Designing a better fit between employees’ skills and their work to increase job satisfaction. |
| What is the Glass Ceiling? | An invisible barrier attributable to subtle discrimination that keeps women (and minorities) out of the top positions in business. |
| What is Sexual harassment? | Unwelcome sexual advances, requests for sexual favours, or other verbal or physical conduct of a sexual nature within the workplace. |
| what is Flextime? | A scheduling system in which employees are allowed certain options regarding time of arrival and departure. |
| What is Telecommuting? | Working from home and communicating with the company’s main office via computer and communications devices. |
| What is Job sharing? | Splitting a single full–time job between two employees for their convenience. |
| What are Labour Unions? | Organizations of employees formed to protect and advance their members’ interest. |
| What is Collective Bargaining? | A process used by unions and management to negotiate work contracts. |
| What is Mediation? | A process for resolving a labour contract dispute in which a neutral third party meets with both sides and attempts to steer them toward a solution. |
| What is Arbitration? | A process for resolving a labour contract dispute in which an impartial third party studies the issues and makes a binding decision. |
| What is a Strike? | A temporary work stoppage to pressure management to accept the union’s demands. |
| What is Picketing? | A strike activity in which union members march in front of company entrances to protest against an employer |
| What is a Boycott? | A union activity in which members and sympathizers refuse to buy or handle the product of a target company. |
| What are Strike-breakers? | Non-union workers hired to replace striking workers. |
| What are Lockouts? | A management tactic in which union members are prevented from entering a business to force union acceptance of management’s last contract proposal. |
| What is an Injunction? | A court order prohibiting certain actions by striking workers. |
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