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GBP Chapter 5
| Question | Answer |
|---|---|
| Communication Barriers (6) | Physical <BR> Language <BR> Body Language<BR> Perceptual Barriers<BR>Organizational<BR>Cultural |
| intercultural communication<BR> (communication barriers) | communication among people with differing cultural backgrounds |
| nonverbal communication (4) | eye contact<BR>tone of voice<BR>facial expressions<BR>gestures and posture |
| active listening | attentive listening that occurs when the listener focuses his or her complete attention on the speaker |
| communication channels | various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards |
| "The difference between the right word and almost the right word is the difference between lightning and lightning bug." <BR>Mark Twain | |
| Analyzing Your Audience-Components (3) | Profession<BR>Expectations<BR>Education |
| bias | a preconception about members of a particular group. common forms of bias include gender bias, age bias, race, ethnicity, or nationality bias. |
| active voice | sentence construction in which the subject performs the action expressed by the verb<BR> example: My sister wrote the paper. |
| passive voice | sentence construction in which the subject doesn't do the action expressed by the verb<BR> example: The paper was written by my sister. |
| use block paragraphs | use single spacing<BR>double space<BR>do not indent paragraphs |
Created by:
runnybabbits
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