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VIVERES
Chapter 12
Question | Answer |
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Leader | A managerer who earns the respect and cooperation of employees to effectively accomplish the work of the organization. |
Leadership | is the ability to influence individuals and groups to cooperatively archieve organizational goals. |
Human relations | refers to how well people get along with each other when working together. |
Power | is the ability to control behavior. |
Position power | comes from the position the manager holds in the organization. |
Reward Power | is power based on the ability to control reward and punishments. |
Expert power | is power given to people because of their superior knowledge about the work. |
Leadership style | the general way a manager treats and supervises employees. |
Autocratic leader | is one who gices direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done. |
Democratic leader | is one who encourages workers to share in making decisions about ther work and work related problems. |
Open leader | is a manager who gives little or no directions to employees. |
Situational leader | is one who understans employees and job requierement and matches his or her actions and decisions to the circumstances. |
Work rules | are regulations created to maintain an effective working enviroment in a business. |