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ariza 12
chapter 12 vocabulary
Question | Answer |
---|---|
Leader | a manager who earns the respect and cooperation of employees to effectively accomplish the organization's work. |
Leadership | the ability to influence individuals and groups to achieve organizational goals. |
Human Relations | how well people get along with each other when working together. |
Power | the ability to control behavior. |
Position Power | comes from the position the manager holds in the organization. |
Reward Power | based on the ability to control resources, rewards, and punishments. |
Expert Power | given to people who are considered teh most knowledgeable. |
Identity Power | given to people because others identify with and want to be accepted by them |
Leadership Style | the general way a manager treats and directs employees. |
Autocratic Leader | one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done. |
Democratic Leader | one who encourages workers to share in making decisions about workrelated problems. |
Open Leader | a manager who gives little or no direction to workers. |
Situational Leader | one who understands employees and job requirements and matches actions and decisions to the circumstances. |
Work Rules | regulations created to maintain an effective working environment in a buisness. |