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4.02 notes 1
Sellingt Approaches
Question | Answer |
---|---|
approach | first encounter with a customer |
3 kinds of approach | service, greeting, and merchandise |
service approach | may i help you? |
greeting approach | establishs conversation "good morning" |
merchandise approach | "let me show you..." |
sales approach in SEM | 1. telemarketing 2. mail 3. personal selling |
determine the needs of your customer | observe, listen, and question |
methods for handeling objectives | 1. which close 2. standing roo only close 3. direct close 4. service close |
which close | "which one would you like?" |
direct close | "can i ring you up?" |
service close | services that overcome obstacles |
suggestion marketing | "would you like a coke with that hotdog?" |