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HIT 75

TEST # 1 9 20 2011

Authority The right to direct others and to give orders
Authority acceptance theory The belief that a leader's authority originates at the bottom of the organizational pyramid and is determined by his subordinates' willingness to comply with it.
Autocratic 獨裁的, 專制 supervision A management style based on Theory X, i.e., that involves little participation by subordinates in the decision-making process.
Business intelligence The use of information to improve business decisions
Capitation A system that pay physicians, or healthcare organization, a fixed monthly amount for each individual in a plan, regardless of whether they are treated or not.
Captain of the ship doctrine The doctrine that a surgeon directly supervises all personnel assisting an operation; thus respondeat superior liability falls on the surgeon, not the institution
Catalyst 催化剂 A person or thing that causes a change
Chaos theory The theory that the world is unorganized and events are unpredictable; thus, managers must recognize that events cannot always be controlled
Coercive power Power based on fear
Collaboration The act of individuals working together to achieve a common goal.
Concurrent controls Controls on process that monitor progress as it is being done, allowing corrections or adjustments to be made immediately
Content theory The theory that individuals are motivated by needs. Also called need theory
coordination The linking together of the activities in the organization to achieve the desired results.
Coordination Linking together
Corporate negligence The doctrine that a corporation, in this case a hospital, is legally responsible for actions of associated individuals, even non-employees
Critical access hospital A designation that allows a hospital to receive Medicare reimbursement based on its actual costs, which is generally more than typical Medicare reimbursement. The designation was designed to help hospitals in underserved areas
Diagonal 对角线 coordination Coordination that cuts across organizational arrangements, ignoring position and level
Dimensions of coordination The need for coordination exists in three directions: Vertically, Horizontally, and diagonally
Directive interview A structured interview between a supervisor and employee in which the interviewer knows beforehand the goals, objectives, and areas of discussion
Disciplinary counseling An informal conversation in which a supervisor notifies a subordinate about a problem and tries to resolve it
Downward communication Communication that flows down the hierarchy of an organization, such as when a vice president tells a line supervisor about a new initiative, and the line supervisor tells her employees.
Entrepreneurial theory The concept that individuals or small groups of individuals who are "ahead of the curve" should be rewarded and encouraged to work autonomously
Exception principle the principle that some decisions faced by an individual are beyond his scope of authority and must be referred to his superior. Also the practice of reporting only items that fail to meet standards, so that the respondent can focus on problem areas
Fee-for-service A system that pays physicians based on the number of services they perform
Five Managerial functions 1 Planning 2 Organizing 3 Staffing 4 Influencing 5 Controlling
Forecasting Forecasting is done by scanning the external and internal environments for useful information
Formal authority theory The belief that authority originates at the top of an organization and is delegated downward from superiors to subordinates
Gantt chart A chart featuring horizontal bars, each representing the time allotted for a different task of given project. Seen together, the bars reveal tasks that can be done simultaneously contrasted with those that must be done sequentially
Gantt chart Allowed management to view overlapping tasks
General supervision Supervision that provides goals in broad terms, with the expectation that the employees will decide how to reach those goals
Grapevine The informal channel of communication in an organization
Grooming The process of preparing an individual to take on more authority and responsibility
Halo effect A circumstance in which an interviewer bases an applicant's potential for job performance on one or two characteristics and allows this impression to color all the other factors. Can also be seen in performance appraisals, when high or low marks are give
Hawthorne effect The phenomenon 现象(something that is impressive or extraordinary) that people change their behavior when they know they are being studied
Herzberg's Two-Factor Motivation-Hygiene Theory The theory that workplace factors can be divided into two categories, those that do not motivate (hygiene factors) and those that do (motivators)
Horizontal coordination Coordination between departments - between emergency radiology dept
Horizontal chart An organizational chart that reads from left to right, stressing functional relationships more than hierarchical levels.
Horizontal communication Communication across departments or among peer managers, departments, and coworkers in charge of different activities
Horizontal coordination Coordination between departments on the same organizational level, such as between the emergency department and the radiology department
Hospitalist A physician who practices solely in a hospital instead of in private practice, and who is employed by the hospital
Imposed policy A policy created to comply with outside factors, such as accrediting requirements.
Liability The potential of a lawsuit
Malpractice is the term for negligence of professional persons. Malpractice is defined in Black 's Law Dictionary
Malpractice is synonymously to Negligence
Management engineer An individual who uses data and analytics to improve processes
Managerial authority The legal or rightful power of a manager to act or direct others
Managerial functions Functions that must be performed by a supervisor for him to be considered a true manager
Mission Statement A statement that describes what the organization does, what its purpose is or why it exist. Golden Rule Ins. Co. has a mission statement that starts with, "Golden Rule chooses to be ethical because it is right, not because it is good business practice".
Negligence An action or non-action the results in an injury by an individual who is not acting as a "reasonably prudent person" would under the same circumstances
Norms 规范 準則 Standards that regulate behavior within an organization
phenomenal 非凡的 Outstanding
Plaintiff 原告 The individual or entity that sues another
Planning horizon The length of time in planning, could be short, intermediate, or long term plan
Policy A standing plan that expresses an organization's general response to a problem or situation
Power The ability to influence others or get others to at in a certain way
Prospective payment system A system that pays physicians and healthcare organizations a fixed amount for every episode of care. For example, treatment for a particular injury is reimbursed at a flat rate regardless of the length of stray in the hospital or the number of physician
Qui tam Provision of the Federal Civil False Claims Act that allows private citizen to file a suit in the name of the U.S. government
Rational authority Authority based on law, procedures, and rules
Respondeat superior The institution-employer is legally responsible for the negligent or wrongful acts
Role theory The concept that when employees receive inconsistent expectations and little information, they experience role conflict, which leads to stress, dissatisfaction, and ineffective performance
Scientific decision making The practice of making decisions based on quantitative data
Semantic 语义 The study of language, particularly the multiple meanings of words and phrases and how they are used in the context of messages
Single use plan Plan that use only one time
Steps of the decision making process 1 Define the problem 2 Analyze the problem 3 Develop alternatives 4 Evaluate the alternatives, and select the best, 5 Take action, and follow up
The success of an enterprise is greatly depends on the skill of management, first in forecasting and second in preparing for future conditions.
Theory X A theory that employees perform best under supervision that involves close control, centralized authority, authoritarian practices, and minimal participation of the subordinates in the decision-making process
Theory X People are lazy and irresponsible, inherently dislike work, must be controlled to do work, and prefer to be directed
Theory Y People are responsible, enjoy work, view it as natural as play and rest, exercise self-direction, seek responsibility, and work well if rewarded
Theory Z A management approach that is based on lifetime employment, show promotion paths, consensual 协商一致 decision making, collective responsibility, and informal controls, Theory Z assumes workers want to build strong relationships with their colleagues
Theory Z People will be productive when the work environment encourages group consensuses and decision making, there are assurances of long-term employment, and there is a continued emphasis on quality improvement
Tort 错误的 An action or omission of action that results in injury to another
Unity of command The principle that states that each employee has a single immediate supervisor, who in turn is responsible to her immediate superior, and so on along the chain of command
Upward communication Communication that flows up the hierarchy, such as when a nurse tells the nursing shift supervisor about a problem with a patient
Vertical chart An organizational chart that shows the different levels of the organization in a step arrangement in the form of a pyramid
Vertical coordination Coordination between different levels of an organization, CEO and vice president
Vertical coordination Coordination between different levels of an organizations, such as between the CEO and a vice president
Vicarious 替代 liability The concept that one part may be held responsible effort the actions of another even though the original party was not involved in the act
Virtual position A job held by an employee who works offsite
Vision A statement about where the leadership sees the organization going in a designated period of time.
Coercion 强迫 Torture is one of the most extreme examples of coercion i.e. severe pain is inflicted until the victim provides the desired information.
Created by: Lilyn Ta