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Section 2 - Lesson 4

Communication & Interpersonal Skills

QuestionAnswer
What is needed for successful communication Sender, message, Receiver, Feedback
What are two ways to communicate Verbally & Nonverbally
What is oral communication It's the tone & volume of your voice
This describes all the personnel policies & benefits.. - Employee personnel handbook - Disaster manual - Procedure manual - quality assurance manual Employee personnel handbook
Gives directions for actions to take for fire or other disasters.. - employee personnel handbook - disaster manual - procedure manual - quality assurance manual Disaster manual
This gives directions for all procedures performed for residents - employee personnel handbook - disaster manual - procedure manual - quality assurance manual Procedure manual
This describes all quality control policies & procedures.. - employee personnel handbook - disaster manual - procedure manual - quality assurance manual quality assurance manual
This describes rules and regulations pertaining to care of residents... - nursing policy manual - dietary manual - infection control manual Nursing policy manual
This explains therapeutic diets - nursing policy manual - dietary manual - infection control manual Dietary manual
This identifies practices to prevent the spread of infection.. - nursing policy manual - dietary manual - infection control manual Infection control manual
What is a CARE PLAN? Lists the resident's medical diagnoses, Identifies the resident's problems, Gives directions for resolving the resident's problems, Lists the expected outcomes for resolving the problems, Is updated regularly
What is a MEDICAL CHART? physician's medical orders, medical history, results of physical examinations, results of tests, progress notes, Assessments, nursing notes
What is Aphasia no control of speech
It's best to do what when working with residents with aphasia face the resident & make eye contact before speaking
What is the purpose of a memo to inform staff of meetings or educational programs
Who gives the shift report nurse who worked the previous shift
When the resident is unaware of the environment & the time that means they are what disoriented
Created by: ambuhs
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