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HB 380 - Exam Three

Question	Answer
To lay the foundation for an excellent event, all of these steps but one should be followed by the meeting planner when selecting a speaker (select the inappropriate step)	Write the presentation
The offer letter issued when the meeting planner works with a speaker's bureau should include which of the following items?	All of the above: details regarding presentation expectations, compensation, acceptable and non-acceptable expenses (for reimbursement purposes), termination
The basic steps for contracting with speakers include all but which of the following?	Select the firm
At the initial conference call between the meeting host organization, the speaker's bureau, and perhaps the speaker, which of the following topics are typical?	All of the above: why the speaker has been selected for this meeting, audience profiles, key terms, industry terminology, and other details to guide the speaker's presentation, topics, issues, or language best avoided for the intended audience
Protocol issues in cross-cultural communication include all but which of the following?	Agenda Items
Seven guidelines are suggested to insure successful multicultural communication; which one of the following is not one of those guidelines	Adopt generalizations about cultures; they are usually based on fact
When giving gifts in cross-cultural situations, which of the following questions need to be answered first?	Who is receiving the gift and what do you know about that person?
Before gift giving in any culture, be aware of which of the following items?	Religious preferences
Meeting expectations vary across cultures primarily due to which of the following issues?	Time preferences and attendee objectives for the meeting
Communication styles in cultural studies take on which of the following dimensions?	A and B above: High vs Low context, Formal vs Informal styles
Which of the following best define low-context cultures characteristics?	Competitiveness
Which of the following is not a protocol issue?	Style of negotiation
When 21 participants need to talk to each other over several hours, they each have paperwork to utilize during the discussion, and all participants are equally important to the outcome of the meeting, the best room setup would be which of the following?	Boardroom style
When 2,000 participants attend a general session with a series of individual speakers, wrapping up with an entertainer, the best room setup would be	Theater style with a stage
When a session requires extensive use of audio-visuals and 100 participants are required to engage each other in discussion, which one of the following setups would be a poor choice?	U-shape
When 350 participants attend an opening session in a room with the stage along the long wall, and the presentation is by a keynote speaker, the best room setup would be	Chevron theater style with a single podium
Which of the following meeting areas does not require a setup design?	None - all require a setup design
Which of the following situations tend to lead to poor quality control over the registration area at a large meeting?	Untrained registration personnel
When setting up a theater style event, the line of site should not exceed	15 degrees
To design the layout of a room for a specific meeting, which of the following elements needs to be considered?	All of the above: fire codes, obstacles that may effect technology placement, location of electrical outlets, visibility and sound
When a meeting is held over several days and badges are required, which type of badge tends to be preferred	Plastic with a variety of options for attaching it
What item is least likely to be found in the attendee arrival packet for a large meeting?	Blank advance registration form
The minimum distance between the front row of chairs and a stage in a theater style set up should be	6 feet
Seated dinners take more time to serve properly than luncheons or breakfasts; the typical time allotment for a seated dinner would be which?	2 hours
During the morning break of a conference with 500 predominantly female attendees, how much soda should be ordered?	125 cans
You hare having a reception prior to the annual awards dinner. The reception is to last 45 minutes. you believe the attendees to be moderate eaters, therefore how many hors d'Ouerves per person would you order?	5-7 pieces
Service makes a meal go smoothly or can be very frusturating for diners; the appropriate number of tables per server at rounds of 10, for optimum service levels with poured wine service, would be which	2 servers per three tables
Most hotels require a guarantee before an event for the number of meals to be served. That guarantee is typically due at least how many hours before the event?	48
The appropriate number of tables per server at rounds of 8, for optimum service levels without poured wine service, would be which one of the following?	1 server per 5 tables
The options for breakfast at large meetings include which of the following?	All of the above: English breakfast, full, served breakfast, continental breakfast, breakfast buffet
During the morning break of a conference with 500 predominately male attendees, how much regular coffee should be ordered?	15 gallons
What is the key purpose to the identification sign?	To provide the name of the host organization, the event, or end destinations
The term wayfinding covers all of the following items, except which one of the following?	Decor
Which of the following details wouldn't be found on the wayfinding plan?	Who will place the sign
Which of the following provide valuable tips for effective meeting signage?	All of the above: Use consistent terminology, use standard icons or an icon key, suit signage to the audience, avoid confusing terms
The type of light used to tightly focus on a lectern or signage is known as a	Leko
The number one complaint about speakers is when they fail to personalize the presentation	true
Indemnification is a term used in contracts where one party agrees to protect the other party from claims, including costs and attorney fees, based on a breach of faith that the first party was acting legally and appropriately	True
Writing the presentation for a speaker helps to lay the foundation for an excellent event	False
The Asian and Arabian cultures tend to be in the lower context continuum	False
High context cultures are characterized by their cooperative characteristic	True
According to protocol, with an even number of flags, the host flag should be placed to the speaker's left	False
Business card etiquette requires special respect in China, Japan, and India	True
A meeting room with windows that overlook a heavy traffic area for other attendees (like a hallway between meeting rooms) could jeopardize the psychological comfort of the meeting participants	True
For classroom setup, aisle seats and/or the back row should be wheelchair accessible to comply with the ADA	True
A theater style setup should have no more than 14 chairs between aisles	True
The queue style should be a function of the number of conference attendees expected to register during a specific time frame	True
The degree of participant involvement in a workshop has no bearing on how the room is set-up	False
To determine the room setup needs, a meeting planner needs to know the speaker's technology requirements, planned interaction with the audience, and furniture needs	True
Dr. Cichy is planning the Annual Gathering of Leaders reception in New York. Typically, it lasts three hours and does not include dinner. He should plan for at least 16 (or more) Hors d'Ouerves per person	True
Selecting specialties or local foods for a meeting is rarely a good idea when meeting attendees are unfamiliar with those foods	False
The "Johnny Carson setup" is used as an interview/talk format similar to the Jay Leno show, but for meetings	True
Keynote describes the speaker who gives remarks at the end of an event	False
To help differentiate categories of attendees, and to quickly establish who has access to certain privileges, attendee badges are often color coded	True
A significant number of identification signs are used to identify a key's sponsors	False
A common mistake in event signage is to place too much copy on signs at critical traffic locations within the building	True
The Grand Hotel offers breakfast and dinner in its room rate. This is not an example of the modified American plan	False
With directional signage, a best practice is to include hook and loop (or velcro) to make the signs reusable/flexible based on placement	True
Lavaliere microphones are best used with an active speaker, one who rarely stands in one place for any length of time	True
An English breakfast provides a buffet, with two or three types of meat, two or three styles of eggs, a potato dish, breads, cereals, and appropriate beverages; in addition, action stations will make waffles or omelets on request	True

Created by: mkmize

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