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HTM Exam 3
Based on powerpoints
| Question | Answer |
|---|---|
| Characteristics that identify a leader | integrity, judgement, justice, knowledge, loyalty, tact, unselfishness, initiative, enthusiasm, endurance, dependability, decisiveness, courage, bearing. |
| Define leadership | Leading is the process by which a person with vision is able to influence the activities and outcomes of others in a desired way. |
| Transformational Leadership | process of eliciting performance above and beyond normal expectations. inspires others to reach beyond themselves. |
| Transactional Leadership | process by which a leader is able to bring about desired actions from others by using certain behaviors, rewards, or incentives. |
| Define management | A formal process that attempts to achieve organizational objectives through the efforts of personnel (subordinates). |
| Levels of management | top mngr, mid mngr, frontline mngr, nonmanagerial associates. |
| Trends in leadership and Management | • More diverse work force • Increasing need for training • Creating leaders out of managers • Managing sales/revenue all the way to the bottom line • Establishing independent business units |
| How many nt'l associations | 6,000 |
| Types of meetings | • Clinic – Learn by participating • Forum – Discussion of concerns • Seminar – Guided by expert • Symposium – Discussion among experts • Workshop – Small groups facilitated by trainer |
| Purpose for Associations | • Governmental/Political voice • Marketing avenues • Education • Member services • Networking |
| Primary Sources of Revenue in Associations | • Attendee registration fees • Exhibit space rentals • Sponsorship fees |
| Meeting Set-Ups | • Theater style • Classroom style • Boardroom style |
| What is an exposition or trade show? | Designed to bring together purveyors of products, equipment, and services in an environment where they can demonstrate their products and services to attendees at a convention or trade show |
| What is a convention? | • Meetings combined with expositions • Generally larger meetings with some form of trade show included |
| Convention and Visitors Bureaus (CVBs) | -encourage groups to hold conventions in area it reps. -assist w/ meeting prep -work w local businesses to ensure it meets demand |
| Define handle | what consumer bets |
| Define win | gross revenue-net amount of spending by customer |
| what % of US gaming dollars do casinos account for? | 50% |
| what % of US households gamble? | 32% |
| where when was gaming first legalized? | vegas in 1931 |
| when was gambling legalized in jersey? | 1976 |
| % of winnings from native american casinos? | 11% |
| careers in gaming entertainment | Hotel operations • Food and beverage operations • Casino operations • Retail operations • Entertainment operations |
| how many private clubs in usa? | 14000 |
| what is CMAA | club managers association of america |
| hierarchy of club management | members->board of directors->exec commitee->general manager |
| nonprofit agencies serving the public | girl and boy scouts, ymca, ywca |
| typical cost pour percentage | 18-24% |
| inventory control 4 major objectives | – Safeguards the company’s assets – Provides reliable accounting records – Promotes operating efficiency – Encourages adherence to policies physical count is key to success |
| 2 methods for controlling employee theft | spotter and bank switch |
| dram shop laws | Imposes liability on the seller of intoxicating liquors when a third party is injured as a result of the intoxication of the buyer where the sale has caused or contributed to such intoxication. |
| define vintage | the year in which a wine’s grapes were harvested |
| define Varietal | type of grape from which wines are made, and for which they are named |
| Types of Aromatic wines | (Vermouth and Aperitif) – Flavored with herbs, roots, flowers, and barks |
| Fortified wines | (Sherry, Port, and Madeira) – Have brandy or wine alcohol added |
| Light beverage wines | (White, Rose, and Red) |
| red wines | – Made from red grapes – Coloring from grape skins – Cabernet Sauvignon and Pinot Noir |
| Rosé | – Actually a category of red – Remove skin early in fermentation |
| white wines | – Made from white grapes – Age and mature faster than red wines – Riesling and Chenin Blanc and Pinot Gregio |
| 6 steps of making wine | 1)Crushing– A mixture of grape pulp, skins, seeds, and stems 2)Fermenting – A chemical process by which yeast acts on sugar to produce alcohol and carbon dioxide 3)Racking… 4)Maturing… – Aging a wine 5)Filtering… – Fining – Clarifying 6)Bottling… |
| wine that goes with poultry, fish, and egg entrees | white wines |
| wines that go with game or red meat | red wines. the heavier the food, the heavier the wine. |
| wines that go with any course from dry to sweet | sparkling wines |
| wines produced in france | – Bordeaux and Burgundy – Champagne and Cognac |
| wine produced in Italy | – Chianti |
| wine produced in germany | riesling |
| wine from spain | sherry |
| wine from portugal | port |
| Lager beer | – Clear light bodied |
| Ale– | – Fuller bodied, more bitter |
| Stout | Dark ale, sweet, strong, malt flavor |
| pilsner | – Style of beer brewing |
| Malt beverages brewing process | • Water • Malt – Ground barley • Yeast – Fermenting agent • Hops |
| Made from a fermented mash of grain to which malt, in the form of barley, is added | whisky |
| spirit– Smokey kilns | scotch whisky |
| Irish whisky | – Not dried, milder |
| bourbon whisky | – Corn mixed with rye |
| whisky made from corn | caNadian whisky |
| spirit from juniper berries | Gin |
| – Light is from sugarcane – Dark is from molasses | Rum |
| – from agave cactus from the Tequila area of Mexico – white, silver or gold | Tequila |
| – made from just about anything—barley, corn, wheat, rye, or potatoes – Lacks color, odor, and flavor so good mixer | vodka |
| – distilled from wine – cognacs from France | Brandy |
Created by:
babyblu116
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