|The nature of management is to cope with ____ and far-reaching challenges. a.simple b.planned c.diverse d. organized e. controlled ||C. Diverse|
|Managers, in today's work environment, rely less on_and more on_
empowerment and innovation; product&efficiency
e.ethics&social respons; profit ||b. command and control; coordination and communication|
|1 of the important ideas in the text's def of management is
a.the management functions of planning, organizing, leading, and controlling.
b.the attainment of societal goals
c.effectiveness is more impt than efficiency
d.mang is unique to for-profit or ||A the management functions of planning, organizing, leading, and controlling.|
|When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of
|7 . Selecting goals and ways to attain them refers to
A. Controlling B. Planning C. Organizing D. Staffing Leading ||B. Planning|
|8. Which of these can best describe organizing? A. Assigning responsibility for task accomplishment B. Using influence to motivate employees. Ç. Monitoring activities and making corrections. D. Selecting goals and ways to attain them. E. None ||A. Assigning responsibility for task accomplishment|
|9. Which of the following is not a function of management? A. Plan B. Control C. Organize D. Lead E. Performance ||E. Performance|
|How an organization goes about accomplishing a plan is a key part of the management function of
|When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of
b.human relations skills.
e.resourcing. ||D. Organizing|
|Using influence to motivate employees describes which of these functions?
e.Organizing ||C. Lead|
|Which of these is the use of influence to motivate employees to achieve organizational goals?
e.Staffing ||A. Leading|
|Nicollette, Prez of AUR, recognizes the factry emplys 4 their outstanding performance @monthly awards banquet on the shop floor by presenting a plaque and$100. She is engaging in the mngmnt funct of
a. bribery b.organizing c.technical skills d.leading e. ||D. Leading|
|Monitoring activities and making corrections refer to
e.controlling. ||E. CONTROLLING|
|Basket Makers uses phone surveys of customers to gather information about service and quality. This is an example of the management function of
e.conceptual skills ||D. Controlling|
|____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.
|When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?
e.Planning ||D. Controlling|
|A social entity that is goal directed and deliberately structured is referred to as a(n)
e.task. ||A. organization|
|The degree to which an organization achieves a stated goal refers to
e.human skill. ||A. Effectiveness|
| Which of the following refers to the amount of resources used to achieve an organization's goal?
e. Management ||D. Effieciency|
|For a widget manufacturing company, worker-hours per widget is a measure of
a. organizational effectiveness.
b. organizational performance.
c. organizational efficiency.
d. organizational structure.
e. none of these. ||C. Organizational Efficiency|
|Conceptual, human, and technical skills are important to which managerial level?
a. Top managers
b. Middle managers
c. First-line managers
d. Non managers
e. All of these ||E. ALL OF THE THESE|
|____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.
b. Resource allocation
e. Technical ||C. Conceptual|
|Juan Perez is the Prez of WV Railroad. His org faces issues related to the envnt, govt regulation, and competition. He will need to rely primarily on his
e.interpersonal skill ||A. Conceptual Skills|
|___ are most important at the top management level.
a. Conceptual skills
b. Human skills
c. Technical skills
d. Project skills
e. All of these ||A. Conceptual Skills|
|A manager's ____ skill is demonstrated in the way a manager relates to other people.
e. controlling ||B. Human|
|Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member?
e. Planning ||A. Human|
|As globalization, workforce diversity, uncertainty, and societal turbulence increase, ____ skills become even more crucial.
e. controlling ||B. Human|
| Which skills include specialized knowledge and analytical ability?
e. Planning ||C. Technical|
| Which of the following are most important at lower organizational levels?
a. Planning skills
b. Human skills
c. Conceptual skills
d. Technical skills
e. None of these ||D. Techinical|
|Organizations often lose good employees because front-line managers fail to ____.
a. give direction
b. offer challenge
c. show respect
d. show recognition
e. listen to new ideas ||C. Show Respect|
|____ is the understanding of and proficiency in the performance of specific tasks.
a. Human skill
b. Conceptual skill
c. Interpersonal skill
d. Technical skill
e. Leadership skill ||D. Technical Skills|
|The biggest mistake that many manager's make is the failure to ____.
a.develop a culture of competition
b.adapt to the changes in the external world
c.display compassion to employees
d.create employee recognition programs
e.focus on productivity ||B. Adapt to the changes in the external world|
|Critical management missteps include:
a. poor communication skills
b. suppressing dissenting views
c. inability to build a team
d. treating people as instruments
e. all of these ||E. ALL OF THESE|
|Totext, what are the skills used by managers when performing the 4functs of mangt?
e.Commun,strategic ||D. Conceptual, Human and Technical|
|Which of the following are responsible for the entire organization?
e.Organizing managers ||A. Top Managers|
|What is the main concern of first-level managers?
a.Monitoring external envirnt&determining best strat 2b competitive
b.Putting top mangmt plans in actn across orgnz
c.Allocating resrces&coording teams
e.Facilitating indv performa ||E. facilitating individual performances |
|The most important responsibilities for ____ managers include communicating a shared vision for the organization and shaping corporate culture.
|Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n)
|Tiff is the prez, Tim is the dir-marketing, and Kar is a maintenance sup. Which of the following is true?
a.Kar does more planning than Tiff
b.Tim does more leading than Kar
c.Tiff does more controlling than Tim
d.Tiff does more planning than Kar
e.N ||D.Tiff does more planning than Kar|
| Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n)
d.chief executive officer.
e.operative. ||B. middle management|
|Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as
a. top level manager.
b. project manager.
c. general manager.
d. first-line manager.
e. functional manager ||E. Functional manager|
|____ managers are responsible for departments that perform a single functional task and have employees with similar training and skills.
e. Functional ||E. Functional|
|Today's middle manager is responsible for creating a ____ rather than managing the flow of information up and down the hierarchy.
c.diagonal system of communication
e.chaos-based evaluation syste ||B. Horizontal network|
|Ky, mang of jewelry div of a major deptstore, coordinated work of several ppl across sev depts to accomplish a fundraising. He can best be described in his funding acvts as
e.operative ||C. Project Manager|
|Temp management professionals responsible for a temp work project that involves the participation of ppl from various functs & levels of the org are called _.
d.first line managers
e.functional man ||B. Project managers|
|Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n)
e.operative. ||A. First line manager|
|which describes Kim's position as functional manager?
a.responsible 4sev depts that perform diff functs
b.org ppl acrss depts2perf specf task
c.responsible 4 self-contained div & all the depts w/in it
d.supervises emplys w/similar training&skills
e.N ||D. supervises employees w/similar training and skills.|
|Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service?
e.Project ||B. Line|
|Which of these managers are in charge of departments such as finance and HR that support line departments?
e.Staff ||E. Staff|
|____ are responsible for departments that perform a single task and have employees with similar training skills.
e.First-Line managers ||D. Functional Managers |
|Tay-general manager.Which describes her position?
a.responsible for several depts that perform diff functs.
b.organizes ppl across depts to perform a spec task.
c.responsible for one spec dept(marketing).
d.supervises emplys w/sim training&skills.
e ||a.She is responsible for several departments that perform different functions.|
|One of the things managers enjoy doing the most is:
c.planning for future decisions
e.hiring new employees
||D. Leading others|
|Research shows that managers enjoy all of the following except:
e.all of these ||D. managing time|
|Of all management duties, one of the things managers like the least is:
c.planning for future decisions
e.networking ||D. handling paperwork|
|The individual performer is a(n) ____; whereas, the manager has to be a(n) ____.
e.communicator; operator ||A. Specialist; generalist|
|The individual identity includes which of the following?
a.Generalist, coordinates diverse tasks
b.Gets things done through others
c.Works relatively independently
d.A network builder
e.Works in highly interdependent manner ||C. works relatively independently|
|Which of the following includes the manager identity?
a.Specialist, performs specific tasks
b.Gets things done through own efforts
c.An individual actor
d.A network builder
e.Works relatively independently ||D. network builder|
|Being a successful manager means thinking in terms of all of the following, except:
b.generating the most profit.
c.becoming a motivator.
d.becoming an organizer.
e.establishing networks. ||B. generating the most profit|
|Shoptalk in Ch 1 outlines all of the following issues would-be managers should consider except:
b.challenge of suping former peers
c.headache of responsibility for other ppl
d.Being caught in the middle
e.technical aspects of man ||E. the technical aspects of management|
|Before becoming a mangr, FedEx often has would-be mangrs consider which parts of a mangr's experience:
a.time 4increased workload
b.unrelenting sense of obligation
c.responsibility of managing others
d.the post of being in the middle
e.all ||E. all|
|Managers shift gears quickly and therefore, the average time spent on any one activity is less than ____.
d.a half hour
e.a half day ||A. Nine minutes|
|Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?
e.all of these are managerial roles defined by Mintzberg ||C. decisional|
|Which of the following is an informational role, according to Mintzberg?
d.Disturbance handler role
e.Figurehead role ||C. monitor role|
|Gail, manager of the finance div, distributes relevant info everyday to all her emplys enabling them to make quality decisions. Gail is performing which roles?
e.Figurehead ||B. disseminator role|
|The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?
e.Monitor role ||B. figurehead role|
|According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?
e.Liaison ||B. figurehead role|
|If Brad is responsible for maintaining info links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a
e.spokesperson ||B. Liaison|
|Which of the following is not a decisional role?
e.Liaison ||E. liaison|
|The ____ role involves resolving conflicts among subordinates between the managers department and other departments.
e.disturbance handler ||E. Disturbance handler|
|According to Mintzberg, which of these is an interpersonal role?
e.Spokesperson ||C. Liaison|
|Maintaining information links are the activities consistent with the ____ role.
e.entrepreneur ||D. Liaison|
|Which of the following roles involve bargaining with others to meet the unit or departmental goals?
e.Leader ||A. Negotiator|
| If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the ____ role.
e.leader ||E. Leader|
a.decisions about how to allocate ppl, time, equipt,$, &other resources to get desired outcomes.
c.dev of info sources both inside&outside org.
d.handling ceremonial&symb activities for the dept or org.
e.formal negotiations&bargaining t ||The liaison role pertains to the development of information sources both inside and outside the organization.|
a.formal nego&barg to get outcomes for manager's unit
b.seeking current info from many sources.
c.initiation of change.
d.resolving conflicts among subordinates or btw the manager's dept and other depts.
e.dev info sources both in&out the ||Negotiator role involves formal negotiations and bargaining to attain outcomes for the manager's unit of responsibility.|
|To meet needs of org, all managers carry out 3 major roles.They are:
e.informational,interpersonal ||e.informational, interpersonal,& decisional|
|Since not-for-profit organizations do not have a conventional ____, managers may struggle with the question of what constitutes results and effectiveness.
e.structure ||B. bottom line|
|A manager in for-profit focuses primarily on_, while a manager of a non-profit focuses on_.
a.bottom-line, employee morale
b.bottom-line, social impact
c.profitability, customer satisfaction
d.market share, bottom-line
e.customer satisfaction, org re ||d.market share, the bottom-line|
|One of the roles that a non-profit manager may emphasize over their counterpart in a for-profit organization is ____.
e.entrepreneur ||B. spokesperson|
|In the new workplace, work is ____, in contrast to the old workplace where work was ____.
e.calm; flexible ||c.flexible; structured|
|The benefits of using interim managers include:
a.an organization's use of specialist skills
b.no long-term commitment for the organization
c.the manager has some flexibility
d.the manager faces new and interesting challenges
e.all of these ||E. all of these|
|___ is not a force affecting organizations and management.
e.Joint ventures ||B. Insourcing|
|Today's best managers embrace ambiguity and create organizations that are all of these EXCEPT
e.relationship-oriented. ||A. command and control directed|
|Success in the new workplace depends on the strength and quality of ____.
e.vendors ||d.collaborative relationships|
|A(n) ____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.
e.historical ||E. historical|
|____ forces refer to those aspects of a culture that guide and influence relationships among people.
e.Legal ||A. Social|
|Which of these forces comprises unwritten, common rules and perceptions about relationships?
e.Personal force ||C. Social force|
|Which of these forces pertain to the availability, production, and distribution of resources in a society?
e.Legal ||C. economic|
|The stimulus for technological innovation is often found in which of these?
a. Social forces
b. Political forces
c. Economic forces
d. Competitive forces
e. All of these ||c. economic forces|
|6. Strong anti-American sentiments in many parts of the world exemplify the effect of
e.human relations force. ||b. Political|
|Manager's Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?
b.Mission and vision statements
e.Customer relationship management ||A. collaborative innovation|
|Manager's Shoptalk ch2,USA ex are more likely to use tools
a.cust segmentation&bus process reengineering.
b.consumer ethnography&corp blogs.
c.strat alliances&collabo innovation.
d.activity-based mangnt&virtual teams.
e.scenario planning&lean operati ||C. strategic alliances&collaborative innovation.|
|____ is the most current management perspective.
a.The learning organization
d.The technology-drive workplace
e.Classical perspective ||D. The technology-drive workplace|
|The nineteenth and early twentieth centuries saw the development of which management perspective?
a.The human relations movement
b.The behavioral sciences approach
c.The classical perspective
d.The quantitative management approach
e.The TQM approach ||c. The classical perspective|
|Which of these perspectives emphas a rational, scientific approach to the study of mangmnt&sought to make orgs efficient operating machines?
b.Beh Sciences Approach
e.Quantitative Mangmnt Appr ||C. Classical Perspective|
|Which is a subfield of the classical mangmnt perspc that emphasized scientifically determined changes in mangmnt practices as solution to improving labor productivity?
b.behav sciences app
d.quant mangmnt app
e.scientific mangmnt ||e. scientific mangmnt movt|
|Frank Gilbreth felt that efficiency equated with ____.
a.one best way to do work
b.leadership flows from the top down
c.procedures and policies
||A. one best way to do work|
|Who is considered the "first lady of management?"
a.Mary Parker Follett
e.Anne Adams ||B. Lillian Gilbreth|
|3 subfields of the classical perspective:
a.quant mangmnt, behavioral science&admin mangmnt.
b.bureaucratic org, quant mangmnt& HR movt.
c.admin mangmnt, bureaucratic org& scientific mangmnt.
d.scientific mangmnt, quant mangmnt& admin mangmnt.
e.none ||c.admin mangmnt, bureaucratic org& scientific mangmnt.|
|___ is considered the "father of scientific management."
a.Frank B. Gilbreth
e.Frederick W. Taylor ||e.Frederick W. Taylor|
|Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?
a.Time and Work chart
c.Time and Motion chart
d.Production and Delivery chart
e.Gilbreth chart ||B. Gantt chart|
|Fredrick Taylor's contributions were in the field of
b.human resource management.
e.total quality management. ||A. Scientific Management|
|Which is not a criticism of scientific mangmnt?
a.doesnot appreciate the social context of work.
b.doesnot appreciate the higher needs of workers.
c.doesnot appreciate the careful study of tasks&jobs.
d.doesnot acknowledge variance am ||C. It does not appreciate the careful study of tasks and jobs.|
|Standardization of work and wage incentives are characteristics of
|Which is a major criticism of scientific mangmnt?
a.ignored the social context of work.
b.ignored the impact of compensation on perf.
c.overemphasized indv differences.
d.overemphasized the intelligence of workers.
e.emphasized the social context of ||a.It ignored the social context of work.|
|Bureaucratic organizations approach was a subfield within the ____.
e.management science view ||a.classical perspective|
|According to Weber's ideas on bureaucracy, organizations should be based on which of these?
e.Charismatic authority ||C. rational authority|
|AA Inc, is charact by separation of mangmnt from ownership&by clearly defined lines of authority &responsibility. These characteristics are the principles of
c.admin mangmnt theory.
d.human resource mangmnt.
|All of the following are characteristics of Weberian bureaucracy EXCEPT: ||e. Management is the same as the ownership of the organization.|
|Max Weber felt selection of employees should be based on:
e.efficient systems ||b.competence|
|Positions organized in a hierarchy of authority is an important characteristic of
d.the human relations movement.
e.total quality management. ||b.bureaucratic organizations.|
|UPS is successful in the small package delivery market. One important reason for this success is the concept of
e.non-bureaucratic organizational system. ||d.bureaucracy.|
|Scientific mangmnt focused on_, & admin principles focused on_.
a.indv prod, total organ
b.organ productivity, indv effort
c.efficient procedures, mangmnt by principle
d.employee ability, employee loyalty
e.employee competence, work flow thro the org ||a.individual productivity, total organization|
|Mary Parker Follett contributed to which field?
a.Administrative principles approach to management
b.Scientific management approach
c.Total quality management approach
d.Quantitative approach to management
e.Systems approach to management ||a.Administrative principles approach to management|
|The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as
a.unity of command.
b.division of work.
c.unity of direction.
e.quality managem ||c.unity of direction.|
|The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of
a.unity of command.
b.unity of direction.
d.division of work.
e.none of these ||d.division of work.|
|The ____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.
a.unity of command
b.division of labor
c.unity of direction
e.None of these ||d.scalar chain|
| Mary Parker Follett thought of leadership as ____, rather than techniques.
e.floor managers ||c. people|
|Chester Bernard felt that ____ could help a poorly managed organization.
e.top/down flow of information ||d.informal relations|
|A social group within an organization is part of the
a.formal organizational structure.
e.top management level. ||b.informal organization.|
|A significant contribution of Chester Barnard was the concept of
b.the informal organization.
c.total quality management.
e.traditional theory of authority. ||b.the informal organization.|
|_ emphasized the importance of understanding human behs, needs& attitudes in the workplace as well as social interactions& group processes.
e.contingency perspe ||a.humanistic perspective|
|Whichre fers to the mangmnt thinking& practice that emphasizes satisfaction of employees' basic needs is key to increased worker productivity?
a.Scientific mangt persp
b.Human resource persp
c.Mangt science persp
d.Beh sciences approach
e.HR movement ||e.Human relations movement|
|Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was
e.free food. ||c.human relations.|
|The findings provided by the Hawthorne Studies provided the impetus for the_, despite flawed methodology or inaccurate conclusions.
e.contingency perspect ||b.humanistic perspective|
|The human resources perspective of management links motivation theories with ____.
e.profit maximization ||b.employee tasks|
|A "dairy farm" view of mangt, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by
a.human relations management.
b.human resource perspective.
c.behavioral science approach.
d.management science perspective.
e ||a.human relations management.|
|Maslow's hierarchy of needs started with which of these needs?
|Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a
a.Theory X manager.
b.Theory Y manager.
c.Theory Z manager.
d.Theory A manager.
e.contingency theory manager. ||b.Theory Y manager.|
|Beth, production sup at TT Mfg, Inc. believes that her employees dislike work, avoid responsibility, &therefore they need to be controlled and directed. Beth is a
a.Theory X mang.
b.Theory Y mang.
d.Theory Z manager.
e.Theory J mana ||a.Theory X manager.|
|According to Douglas McGregor, the classical perspective on management is consistent with which of the following?
a.Theory X manager
b.Theory Y manager
c.Theory Z manager
d.Theory A manager
e.None of these ||a.Theory X manager|
|The behavioral sciences approach is based on which of the following disciplines?
e.All of these ||e.All of these|
|Organizational development is one specific set of management techniques based in the ____ approach.
e.quantitative ||c.behavioral sciences|
|The management science perspective emerged after World War II to treat problems associated with
a.modern global warfare.
e.improving manufacturing. ||a.modern global warfare.|
|The management science perspective applies all of the following to managerial problems EXCEPT
e.all of these are correct. ||b.qualitative techniques.|
|Operations research grew out of World War II groups and is based on ____.
b.employees in crisis
c.production in turbulent times
e.a humanistic approach ||d.mathematical equations|
|____ would be classified as input for Coca-Cola, Inc.
e.All of these ||c.Water|
|Which of the following would be classified as an output for Coca-Cola, Inc.?
d.All of these
e.None of these ||d.All of these|
|According to the systems theory, a beautician at a hair salon would be a(n)
e.none of these. ||input|
|For IBM, according to the systems theory, which of these would not be an input?
e.Employee satisfaction ||e.Employee satisfaction|
|__ is not a component of systems theory.
|The teamwork philosophy is based in part on the assumption that 5 ppl working together can produce more than five people working individually. This philosophy is consistent with the concept of
|A(n) ____ must interact with the environment to survive.
e.open system ||e.open system|
|10 + 10 = 25 reflects which of these?
e.Weberian math ||b.Synergy|
|In ____ every situation viewed as unique.
a.a universalist view
b.a contingency view
c.a case view
d.scientific management view
e.None of these ||c.a case view|
|It is often difficult to make decisions about subsystems, because they are ____.
d.filled with employees
e.organizationally based ||a.interdependent|
|To determine how to deal with a prob employee, Sue evaluated the employee, the prob&the context in which the prob occurred. She is applying which perspectives?
e.Humanist vie ||d.Contingency view|
|A consultant who recommends the effectiveness of sensitivity training to every org he serves is violating the basics of which perspectives?
d.Scientific management persp
e.Quantitative persp ||c.Contingency perspective|
|Which of the following is often considered the "father of the quality movement?"
|____ focuses on managing the whole organization to deliver quality to customers.
d.Total Quality Management
e.Organization-customer relationship ||d.Total Quality Management|
|Elements of TQM include
b.focus on profits.
e.all of these. ||c.benchmarking.|
|____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.
|The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as
e.continuous improvement. ||e.continuous improvement.|
|In a(n) ____ organization all employees look for problems.
e.total quality management ||d.learning|
|Which refers to managing the sequence of suppliers&purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?
c.Supply chain mangt
e.Customer relshp ma ||c.Supply chain management|
|2 recent innovations in mangt include the shift to a_& managing the_.
a.learning org; tech-driven workplace
b.traditional org; turbulent envmt
c.customary org; info technology
d.innovative org; operational efficiency
e.modern org; customer relations ||a.learning org; tech-driven workplace|
|Which uses the latest info tech to keep in close touch w/customers & to collect and manage large amounts of customer data?
a.Supply Chain Management
d.Customer Relationship Management
e.Humanistic Appr ||d.Customer Relationship Management|
|The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.
|____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.
e.Technological environment ||a.Organizational environment|
|____ system draws resources from the external environment and releases goods and services back to it.
|The ____ environment represents the outer layer of the environment and affects organizations ____.
e.general; indirectly ||e.general; indirectly|
|All of these are a part of an organization's task environment EXCEPT
|Which of these is NOT a part of an organization's general environment?
|____ is a part of Ford's, a U.S. auto manufacturer, task environment.
c.Securities and Exchange Commission (SEC), a government regulating agency
d.Amazon.com, an online bookseller
e.Ford's corporate culture ||b.Chrysler|
|____ is a part of an organization's internal environment.
c.The consumer price index
e.Its competitors ||b.Its salespeople|
|Molly received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?
e.Political activi ||d.Internal environment|
|The _ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.
e.U.S. dime ||c.International dimension|
|Scientific &tech advancements in a specific industry as well as in society at large are included in which general envt dimension?
e.Corporate culture ||d.Technological dimension|
|Which dimension of the general envt represents the demographic characteristics, norms, customs, & values of the pop w/in which the org operates?
d.Corporate culture dim
e.Sociocultural dim ||e.Sociocultural dimension|
|When Mia Herald launches a Spanish-language newspaper, El Nuevo, w/articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in_ environment.
|____ environment consists of demographic factors, such as population density.
|Anyone considering doing business in China, according to Manager's Shoptalk Ch3, should keep in mind all except:
a.Business is always personal
b.Don't skip small talk
c.Remb relationships are not short-term
d.Be efficient w/use of time
e.Make contact ||d.Be efficient with use of time|
|Which of the following rules, Manager's Shoptalk in Ch3, is about forging an emotional bond?
a.Don't skip the small talk
b.Business is always personal
c.Remember that relationships are not short-term
d.Make contact frequently
e.Be efficient w/use of ||a.Don't skip the small talk|
|Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.
|The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the
e.task dimensi ||d.economic dimension.|
|A recent significant trend in the economic environment is the frequency with which companies seem to be involved in ____.
e.expansions outside the United States ||a.mergers|
|A govt inspection has required ur comp to upgrade the safety equipt in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?
|The ____ dimension of the general environment includes federal, state, and local government regulations.
|An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)
c.political influence group.
e.none of these. ||a.pressure group.|
|Which of the following dimensions of the general environment includes all elements that occur naturally on earth?
e.Environmental dimension ||d.Natural dimension|
|Concern for the envt has prompted compies to take all of the following actions, EXCEPT:
a.Eliminating nonbiodegradable plastic bags from the envt
b.Hiring an envtal specialist
c.Improving efficiency of plants &factories
d.Investing in cleaner techs
e ||b.Hiring an environmental specialist|
|The people and organizations in the environment who acquire goods or services from the organization are
e.potential employees. ||c.customers.|
|Integrated Computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in?
e.None ||b.Task environment|
|For Southwest Airlines, all of the following can be suppliers EXCEPT
a.Exxon (providing jet fuel).
b.Citibank (providing finances).
c.Delta Airlines (providing competition).
d.Boeing (providing planes).
e.All of these are suppliers for SwA. ||c.Delta Airlines (providing competition).|
|____ is(are) included in an organization's task environment.
e.Demographic characteristics ||a.Suppliers|
|The ____ represents people in the environment who can be hired to work for the organization.
e.government ||b.labor market|
|AA is hiring 60 new workers. The personnel dept has a large pool of unskilled labor due to high unempyt rate in local area. Which dimension of external envt is involved here?
e.Legal-politi ||d.Labor market|
|The internal environment within which managers work includes all of the following except
e.labor market ||e.labor market|
|Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?
|Which is NOT a part of adapting the org to changes in the envt for coping w/high environmental uncertainty?
e.All ||b.Advertising/public relations|
|_is an approach to boundary spanning, results from using sophisticated sftwre to search thro large amts of inter&exter data to spot patterns, trends,&relationships that might be sig.
e.Environment ||b.Business intelligence|
|K Jewelry has just hired a comparative shopper to visit other local jewelry stores to gain product pricing info. What strategy is this?
b.A flexible structure
d.Increase planning and forecasting
e.Joint ven ||a.Boundary-spanning roles|
|Based on the notion that orgs are dealing with a very turbulent and uncertain external environment, more organizations are requiring ____ to perform boundary-spanning activities.
e.Suppl ||d.all employees|
|Companies can reduce boundaries and increase collaboration with other organizations by creating
c.new company cultures.
d.new supplier connections.
e.none of these. ||b.interorganizational partnerships.|
|Many organizations are adapting to the environment by developing more of a(n) __ relationship rather than a(n) __ relationship with competitors.
e ||b.partnership, adversarial|
|When two or more organizations combine to become one, it is referred to as a
e.inorganic venture. ||d.merger.|
|In a joint venture between large and small businesses, large businesses can provide all of the following EXCEPT
e.top level management. ||e.top level management.|
a.set of key values, beliefs, understandings &norms shared by members of an orga
b.ability to speak diff languages
c.object/act/event that conveys meaning to others
d.narr based on true events that is repeated freq&shared by org employees
e. ||a.the set of key values, beliefs, understandings, and norms shared by members of an organization|
|The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is
c.Underlying assumptionsdeep &beliefs
e.Slogans ||b.Expressed values|
|The level of corporate culture in which values are so deeply embedded that members are no longer consciously aware of them is
c.Underlying assumptions&deep beliefs
e.Slogans ||c.Underlying assumptions and deep beliefs|
|___ are associated with surface level of organizational culture.
c.Manners of dress
e.All of these ||c.Manners of dress|
|Which would be a visual rep(s) of a company's corp culture?
a.All dept heads have an ex office.
b.Each dept has an award plaque for empl of the month.
c.All empls are dressed in prof business attire.
d.Top level ex drive company owned sports car.
|An object, act, or event that conveys meaning to others is referred to as a
|Symbols/stories/heroes are important bc they
a.entertain executive level management.
b.address the concerns of govt.
c.acquaint customers to the org.
d.communicate the significant values of an organization.
e.give employees something to talk about. ||d.communicate the significant values of an organization.|
|____ is a narrative based on true event that is repeated frequently and shared by organizational employees.
|A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a
|Heroes are important to an organization due to the fact that they
a.exemplify key values of the organization.
b.exemplify a strong corporate culture.
c.serve as examples to other employees.
d.all of these.
e.none of these. ||d.all of these.|
|A ____ represents a phrase or sentence that succinctly expresses a key corporate value.
|McDonald's "We Love to See You Smile" represents a
e.political activity. ||d.slogan.|
|"Chiquita. Perfect for Life." was Chiquita's
e.all of these. ||b.slogan.|
|"no purchase is complete until the customer is satisfied" is
a.utilizing a symbol.
b.comm values to customers.
c.using slogan to present values to customers&employs.
d.utilizing hero for purpose of conveying values.
e.using customers to harass employ ||c.using a slogan to present their values to customers and employees.|
|Culture tends to differ between ____, but appears similar within ____.
e.industries, geographical regions ||a.organizations, industries|
|What are managers concerned with in adaptive cultures?
a.Customers and processes that bring about useful change
c. All people who have ideas on changing the company
d.Their immediate work group
e.All of these ||a.Customers and processes that bring about useful change|
|The adaptability culture emerges in an environment that requires ____ response and ____ decision making.
e.regulated; low-risk ||a.fast; high-risk|
|Which cultures is suited to orgs that are concerned with servicing specific customers in the external envt but w/o the intense need for flexibility and rapid change?
e. ||c.Achievement culture|
|The involvement culture has a(n) ____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.
|The consistency culture has a(n) ____ focus and an orientation for a ____ environment.
e.structural; dynamic ||c.internal; stable|
|Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?
e.Adaptability culture ||d.Consistency culture|
|_plays a key role in creating an org climate that enables learning& innovative responses to threats from external envt/challenging new opportunities/org crises.
e.Corporate cul ||e.Corporate culture|
|In a study by Kotter and Haskett evidence is provided to support that_is impt for perf.
a.managing cultural values
b.leading partnerships w/in an ind
c.surveying the external envt
d.managing client relationships as boundary spanners
e.empowering empl ||a.managing cultural values|
|___ refers to a desired future state that an organization attempts to realize?
|____ specify future ends and ____ specify today's means.
e.Mission, vision ||a.Goals, plans|
|A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)
|____ is the act of determining the organization's goals and the means for achieving them.
d.Developing a mission
e.A blueprint ||c.Planning|
|The planning process begins with which of these?
a.The development of operational goals
b.The development of a mission statement
c.Communication of goals to the rest of the organization
d.A company-wide meeting
e.Brainstorming ||b.The development of a mission statement|
|The_is the basis for the strategic level of goals and plans which in turn shapes the_and_level.
e.tactical plan,operational,mis ||d.mission, tactical, operational|
|____ is primarily responsible for strategic goals/plans.
b.Board of directors
e.Lower management ||d.Top management|
|____ is primarily responsible for operational goals/plans.
b.Board of directors
e.Lower management ||e.Lower management|
|Which of these is(are) primarily concerned with tactical goals/plans?
b.Board of directors
e.Lower management ||a.Middle management|
|Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
e.Vision ||a.Operational goals|
|Which of the following symbolizes the legitimacy of the organization to external audiences?
e.Tactical goals ||d.Mission statement|
|Rox is a manager at GG. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of dir to staff. She is using goals as
a.way to legit her dept.
b.source of motiv.
c.standard of perf.
d.guide to action.
e.impress ot ||d.a guide to action.|
|Which of the following is not an internal message in goals and plans?
a.Legitimacy for customers
b.Rationale for decisions
d.Guides to action
e.Source of motivation and commitment ||a.Legitimacy for customers|
|Which of the following is not a step in the organizational planning process?
a.Monitor and learn
c.Translate the plan
d.Develop the plan
e.Plan marketing tactics ||e.Plan marketing tactics|
|Which of the following is NOT a tool for executing a plan?
a.Management by objectives
d.Single use plans
e.Decentralized responsibility ||b.Strategic map|
|A statement that identifies distinguishing characteristics of an organization is known as
a.a goals statement.
b.a values statement.
c.an income statement.
d.a mission statement.
e.a competitive-edge statement. ||d.a mission statement.|
|Which of these are described by mission statements?
d.All of these
e.Corporate values and company philosophy only ||d.All of these|
|The organization's reason for existence is known as
a.the organization's value.
b.the organization's vision.
c.the organization's mission.
d.the organization's goal.
e.the organization's service. ||c.the organization's mission.|
|"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's
e.tactical plans. ||a.mission.|
|"We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's
e.operational plans. ||c.mission.|
|_refers to a broadly stated definition of the org's basic business scope and operations that distinguishes it from similar types of orgs.
c.Management by objective
e.Corporate competitive-value stat ||a.Mission statement|
|At the top of the goal hierarchy is the
e.employee goals. ||d.mission.|
|__ are the broad statements of where the organization wants to be in the future.
e.Tactical plans ||c.Strategic goals|
|The official goals of the organization are best represented by the ____.
e.none of these ||a.strategic goals|
|A long-term time frame is most closely associated with
e.tactical goals. ||c.strategic plans.|
|___ are called the action steps by which an organization intends to attain its strategic goals.
e.Strategic plans ||e.Strategic plans|
|The condition that exists when the org's parts interact to produce a joint effect that is greater than the sum of the parts acting alone is known as
e.multidomestic strategy. ||b.synergy.|
|____ can be defined as the combination of benefits received and costs paid by the customer.
e.Core competence ||b.Value|
|When properly managed, ____ can create additional value with existing resources, providing a big boost to the bottom line.
e.cooperation among customers ||a.synergy|
|Where does the information about opportunities and threats comes from?
a.An analysis of the org's internal envt
b.A dept by dept study of the organization
c.Scanning the external environments
e.Financial ratios of the organizati ||c.Scanning the external environments|
|star has a
a.large market share in a rapidly growing industry.
b.large market share in a slow growth industry.
c.small market share in a rapidly growing industry.
d.small share of a slow growth market.
e.moderate market share in a slow growth industr ||a.large market share in a rapidly growing industry.|
|Which of the following refers to the acquisition of businesses that are related to current product lines or that takes the corporation into new areas?
e.internal growth. ||b.diversification.|
|Which of the following refers to the deployment of organizational resources to achieve strategic goals?
e.Strategic management ||c.Organizing|
|Strategy defines ____ to do (it) while organizing defines ____ to do (it).
e.when; what ||c.what; how|
|Org structure includes?
a.The set of formal tasks assigned to individuals
b.The set of formal tasks assigned to departments
c.The design of systems to ensure effective coordination of employees across departments
d.Formal reporting relationships
|Org structure defined
a.visual rep of the org.
b.framework in which the org defined how tasks are divided, resources are deployed& deps are coordinated.
c.division of labor.
d.unbroken line of authority that links all individuals in the org.
e.none ||b.framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated.|
a.shows charc of the org's vert structure.
b.visual rep of org's structure.
c.dets formal reporting relationships that exist w/in an org.
d.all of these.
e.both shows the charc of org's vert structure & visual rep of the org's structure. ||d.all of these.|
|When work specialization is extensive
a.employees perform a single task.
b.employees perform many tasks.
c.employees are often highly challenged.
d.employees are often inefficient.
e.jobs tend to be large. ||a.employees perform a single task.|
|The formal and legitimate right of a manager to make decisions is
d.span of management.