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Mod 110 unit 2


Holistic Viewing the overall situation such as the human body as a whole organism.
Hierarchy The five levels of needs esablished by Abraham Maslow.
Auditory Learning Style Learners who retains information better by hearing.
Visual Learning Style Learners who retain information better by seeing.
Kinesthetic Learning Style Learners who retain information better by doing or hands on activity.
Source A person or thing that can provide information.
Message An official or formal communication.
Channel A medium for communication or the passage of information.
Reciever Someone who recieves a message or information.
Active Listening Paying attention to a speaker completely, concentrating on the verbal message,observing nonverbal cues & offering a response.
Passive Listening Simple listening to someone w/o having to reply such as when listening as a member of an audience.
Verbal Communication A wide range of words and sounds ortone of voice that a person uses to convey vastly different meanings.
Non-Verbal Communication Information conveyed through the language of gesture and actons including body language instead of using words.
Feedback Any response to a communication
Assertive Behavior Making a point in a positive manner by standing firm.
Defensive Behavior Areaction to a percieved threat that is usually unconscious.
Culture Values, beliefs, attitudes & customs shared by a group of people & passed on through generations.
Stereotyping Results when negative generalities concerning specific characteristics of a group are applied unfairly to an entire population.
Bias An unfair reference or dislike of something.
Rapport A close and harmonious relationship.
Risk Managment Planning and implementing strategies for reducing the physician's risk of lawsuit in the medical setting.
Compliance The state of meeting rules or standards.
Gender Bias Indicating either male/female role by the language or image used.
Noun Person, place or thing.
Pronoun Takes place of noun.
Adjective A word/phrase added to a noun to modify or describe it.
Adverb A word that modifies an adjective, verb or another adverb.
Verb A word used to describe an action.
Preposition A word following or proceeding a noun or pronoun.
Conjuction The act of joining or the condiion of being joined.
Interjection An abrupt remark, made as an aside or interruption.
Proofreading The reading oftext to detect and correct production errors.
Clarity The state of being understandable.
Enunciation The clear articulation and pronouncement of words.
Pitch The loudness of your voice.
Inflection The pitch in your voice & the way words & phrase are uttered.
Voice Message System A system for a message to be left (Voicemail).
Caller ID A telephone function that allows the telephone owner to know who is calling each time the phone rings.
Triage The process of sorting or grouping patients according to the seriousness of their condition.
Telephone Triage The telephone screening process for determining te order in which to take patient's calls according to the seriousness of their condition.
Conference Call Three or more parties in different locations speaking with each other on the phone at the same time.
Answering Service A telephone response service that can be in effect to recieve staff at designated times.
Created by: Bianca Jones