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GOL 510
AMA flash card study guide
Term | Definition |
---|---|
Open-ended and targeted questions | |
Emotionally charged communications | |
Feedback that sets expectations | |
Tailor communication to audience | |
Accommodate various styles | |
Cross-cultural awareness | |
Etiquette | |
Empathy vs. Sympathy | |
Positive intentions | |
Multi-sensory listening | |
Managerial empathy | |
In-the-moment feedback | |
Mindfulness | |
Trust building met | |
Paraphrasing |