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Telephoning vocab.

Vocabulary from the Unit Telephoning

TermDefinition
Enquire ask for information from someone.
Be concise (on the phone) short and clear, expressing what needs to be said without unnecessary words
Enunciate say or pronounce clearly
Leave a message to leave information for someone you haven't been able to meet or talk to.
Transfer the call diverting a call from one number to another directly, without the occurrence of any conversatio
Follow up call a telephone call made as a follow-up to a letter, fax, meeting, etc.
Repetition the action of repeating something that has already been said or written.
Confirmation a statement or proof that something is true
Interrupt to stop a person from speaking for a short period by something you say or do
Stiffness the quality of being very formal and not relaxed
Unfriendliness ​behaviour that is not kind or pleasant to somebody
Goodwill friendly, helpful, or cooperative feelings or attitude.
Reassure customer say or do things to make them stop worrying about something.
Express disappointment expressing the feeling of being sad because something has not happened or been as good
Make suggestions put forward an idea or plan for someone to think about.
Be considerate (on the phone) Don’t waste people’s time on small talk
Call/dial a number an act of telephoning someone
Put the caller on hold to put someone or someone's telephone call on an electronic hold.
Telephone message slip/card a list of paper or software where you can write down the message
Emphasis special importance that is given to something
Cold call to phone or visit a possible customer to try to sell them a product or service without being asked by the customer to do so
Created by: Ivana JN
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