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Telephoning vocab.
Vocabulary from the Unit Telephoning
Term | Definition |
---|---|
Enquire | ask for information from someone. |
Be concise (on the phone) | short and clear, expressing what needs to be said without unnecessary words |
Enunciate | say or pronounce clearly |
Leave a message | to leave information for someone you haven't been able to meet or talk to. |
Transfer the call | diverting a call from one number to another directly, without the occurrence of any conversatio |
Follow up call | a telephone call made as a follow-up to a letter, fax, meeting, etc. |
Repetition | the action of repeating something that has already been said or written. |
Confirmation | a statement or proof that something is true |
Interrupt | to stop a person from speaking for a short period by something you say or do |
Stiffness | the quality of being very formal and not relaxed |
Unfriendliness | behaviour that is not kind or pleasant to somebody |
Goodwill | friendly, helpful, or cooperative feelings or attitude. |
Reassure customer | say or do things to make them stop worrying about something. |
Express disappointment | expressing the feeling of being sad because something has not happened or been as good |
Make suggestions | put forward an idea or plan for someone to think about. |
Be considerate (on the phone) | Don’t waste people’s time on small talk |
Call/dial a number | an act of telephoning someone |
Put the caller on hold | to put someone or someone's telephone call on an electronic hold. |
Telephone message slip/card | a list of paper or software where you can write down the message |
Emphasis | special importance that is given to something |
Cold call | to phone or visit a possible customer to try to sell them a product or service without being asked by the customer to do so |